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Tom K
Tom K, Information Systems Manager
Category: Computer
Satisfied Customers: 1165
Experience:  BS in IT from University of Massachusetts Lowell, 10+ years working on computer related problems
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How do I correct error 651 on Windows 7, please

Resolved Question:

How do I correct error 651 on Windows 7, please?
Submitted: 6 years ago.
Category: Computer
Expert:  Tom K replied 6 years ago.
Chat Conversation Started
Tom K :

Hi I am here to help, let me know when youre ready.

Customer :

I am ready now

Tom K :

Ok hold on a minute.

Tom K :

Do you use Microsoft Virtual PC?

Customer :

No

Tom K :

Ok we can try to fix this by replacing the driver raspppoe.sys in Windows/System32/Drivers

Tom K :

Navigate to C:/Windows/System32/Drivers, find raspppoe.sys, right click it and rename it to raspppoe.old

Tom K :

Then click on this link: http://www.windowsreference.com/wp-content/uploads/2009/05/raspppoe.zip and download that file, then extract the contents and place the raspppoe.sys file in C:/Windows/System32/Drivers

Customer :

I understand from BT that Microsoft are working on this problem with Windows 7

Tom K :

They are, however you can attempt to replace the problem to fix the issue.

Customer :

Thank you. This is all too complicated for me to attempt. I think i will leave it as it is.

Customer :

Thank you anyway

Tom K :

Ok, if you are satisfied and will leave positive feedback, you can click on Accept Answer to close this question.

Customer :

I have tried to click on Accept Answer but nothing seems top happen!

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