How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask josh412 Your Own Question
josh412
josh412, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 210
Experience:  assoc in computer and electronics engineering, CIW Web assoc,CIW Master Designer, CIW ECommerce Pro
44548278
Type Your Computer Question Here...
josh412 is online now
A new question is answered every 9 seconds

My new Microsoft Wireless Mobile Mouse 3500 is not working.

Customer Question

My new Microsoft Wireless Mobile Mouse 3500 is not working. Light is on, USB is connected. Software was loaded. Mouse does nada!
Submitted: 6 years ago.
Category: Computer
Expert:  josh412 replied 6 years ago.
did you sync the mouse to the receiver?
Customer: replied 6 years ago.
I did everything included in the instructions, but this mouse does not have a button to sync.
Expert:  josh412 replied 6 years ago.
are you using xp 64 bit?
Customer: replied 6 years ago.
No. 32 bit. I'm on XP Home on a Compaq laptop.
Expert:  josh412 replied 6 years ago.
If you have the reciever plugged in and the green light is on, on the top of the mouse and its still not working. chances are it is defective
Customer: replied 6 years ago.

Josh. This is a Microsoft Wireless Mobile Mouse 3500, and it does not have a green light. It has a blue light on the bottom, but not on the top.

 

Expert:  josh412 replied 6 years ago.
here is a pic

graphic
Expert:  josh412 replied 6 years ago.
Sounds like the mouse has issues.

Wireles Mobile Mouse 3500 - has a 3 year warranty.
http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

Microsoft Hardware Warranties
http://www.microsoft.com/hardware/Warranties.mspx

These mice come with 90 tech support from day of 1st incident which would start when
you contact Microsoft at the below number.

MS Hardware Support and Warranty Claims
Tech Support 1-800-936-5700 for MS Hardware.

Customer: replied 6 years ago.
OK. I'll call MS. Thanks!
Expert:  josh412 replied 6 years ago.
no problem keep me posted, i would like to know if you get it working
Customer: replied 6 years ago.
Relist: The answer was to call the Microsoft helpline, which I would have done if they were open on Sunday night, which they are not.That is why I am tried you, but I am not satisfied, and I would like to discontinue this...without paying..
The answer was to call the Microsoft helpline, which I would have done if they were open on Sunday night, which they are not.That is why I am tried you, but I am not satisfied, and I would like to discontinue this...without paying.