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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35232
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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FTP (Passive) Error 12029 connecting to ftp.microsoft.com

Customer Question

FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
Submitted: 6 years ago.
Category: Computer
Expert:  Over-Certified PC Tech replied 6 years ago.
Chat Conversation Started
Aaron Anderson :

Hi there

JACUSTOMER-p7qj76fn- :

hello

Aaron Anderson :

I believe I can help you with this

JACUSTOMER-p7qj76fn- :

willyou

Aaron Anderson :

In a different Internet Explorer Window, go into the Settings tab

Aaron Anderson :

let me know when you've done that

JACUSTOMER-p7qj76fn- :

how do i get seting tabs

Aaron Anderson :

It should be under TOOLS on top

Aaron Anderson :

Did you find it?

JACUSTOMER-p7qj76fn- :

found tools then

Aaron Anderson :

It should be Tools > Settings

JACUSTOMER-p7qj76fn- :

ok found it

Aaron Anderson :

Great

Aaron Anderson :

there should be an ADVANCED tab in the window that popped up

Aaron Anderson :

can you click that for me?

Aaron Anderson :

Let me know if you found it

JACUSTOMER-p7qj76fn- :

cant see advanced on tabs right

JACUSTOMER-p7qj76fn- :

found it

Aaron Anderson :

Great

Aaron Anderson :

Now look for something that says "HTTP 1.1 settings"

Aaron Anderson :

can you find it?

JACUSTOMER-p7qj76fn- :

yes

Aaron Anderson :

Is it currently CHECKED?

JACUSTOMER-p7qj76fn- :

no

Aaron Anderson :

please check it

JACUSTOMER-p7qj76fn- :

ok

Aaron Anderson :

also

JACUSTOMER-p7qj76fn- :

also what els

Aaron Anderson :

You should reboot your browser and try it again.

JACUSTOMER-p7qj76fn- :

tihis didnt work

Expert:  Viet - Computer Tech replied 6 years ago.
Hi,

Please try this: click here to reset Internet Explorer. Also, click here to optimize Internet Explorer. Then check. If that still does not work, I suggest downloading and installing Firefox browser. Then open Firefox and go to ftp://ftp.microsoft.com with Firefox. It should work. Firefox is faster and more reliable than Internet Explorer.

Please click on Accept if my answer has helped you.

Thanks,
-Viet