Hello

Thank you for asking your question on Just Answer

Lets try the following and see if this resolves the synch issues you are experiencing

I posted some troubleshooting steps to try above, once those are completed please let me know if it synchronizes successfully

No

Under C:/Documents and Settings/ (are there any other user names listed here)?

Yes this is the Intellisynch folder you need to delete, once this is completed you will reopen Desktop Manager and will need to reset up the synchronization and see if it sychs successfully

Ok i will be here

hmmm sounds like your outlook calender may be damaged

i know you mentioned you have already run the scanpst.exe tool

what version of outlook are you running

Also do you know how large your pst file is? Is it over the 2GB recommended size

ok

basically if you have already run a repair and it is still failing to synch the next steps would be to create a new .PST file but first export all your data (calendar, inbox, notes, etc) then create a new .pst data file and then import all your data back into the new .pst file

I can post a link that will explain step by step on how to perform these steps from microsoft

http://support.microsoft.com/kb/287497

let me know if this works successfully or if you have any furthur questions

Ok that basically eliminates that the issue was within a corrupted pst file so the issue is there is a file within the calendar itself that is corrupt and this is why it is failing

does it start to synch the calendar and fail immediatly

Lets try the following and see if we can narrow down what calendar entry is corrupt

How to find and delete a corrupted Calendar event

Fact:

1) View the user's calendar folder in Outlook by selecting View | "Day/Week/Month" (standard view). Outlook finds this event and pops up the following dialogue box indicating the "subject" of the corrupted event.

"Cannot locate the recurrence information for "subject " "

2) Change the view of the calendar folder by selecting View | "by Category" and find the calendar event that matches the subject indicated.

3) Delete this calendar event. A popup dialogue box will appear with an error indicating the item may have not been deleted correctly. Verify the appointment was removed.

4) Verify there are not any more corrupt events. View standard view and then view by category again to see if it complains of corrupted events. You need to switch the views back and forth to view the error again if it exists.

Another potential issue is if you have reminders setup within your calendar that could be causing the synch to fail i will post the steps below

Try both of these steps and then try to synch again and see if it is successful

Hello,

Glad to hear the first issue is resolved successfully

I have to step away for just a few minutes real quick and will be right back

and can furthur assist you at that time

Ok im back thank you

In regards XX XXX birthday events not synchronizing with outlook in the DM when you go to setup the synchronization are you doing a two way synch so everything on the blackberry is copied to your outlook?

Do you receive any error messages when these items attempt to synch

hmmm

on your outlook i know we had changed the view on a previous step during troublshooting so lets try the following

In Outlook switch the
VIEW selection from "Day/Week/Month" to "Day/Week/Month View with
AutoPreview" and check and see if the birthday events show now

One other thought do you have AutoArchive setup within outlook? It is possible it has archived these events

Try and browse and see if the missing items are in the archive location and if so you can bring them back into outlook

when did these items disappear, was it after troubleshooting the previous issue?

ok, thats strange so some items are there and are synching correctly but there are a few that are missing out of the calendar

Ok there are a couple of things i can think off that could be causing this but this one has me somewhat stumped honestly