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Joseph
Joseph, Computer Software Engineer
Category: Computer
Satisfied Customers: 1054
Experience:  Certification in SAP and more than 3 years of experience in Software engineering.
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my email account has been blocked

Customer Question

my email account has been blocked
Submitted: 3 years ago.
Category: Computer
Expert:  Joseph replied 3 years ago.
Chat Conversation Started
Joseph :

Hello

Joseph :

Which mail service are you using ?

Customer:

hotmail

Joseph :

Did you try the forgot password XXXXX ?

Joseph :

OK

Customer:

i used shaw in canada but have moved to qatar now

Customer:

it was working last night and i'm on my own laptop

Joseph :

ok

Customer:

i have used hotmail until i get qtel. many of my business people in canada are using this hotmail address and I'm still finalizing business in canada during this transition

Joseph :

Did you try the forgot password >

Customer:

no

Joseph :

ok

Joseph :

go to the log in page and try the forgot password XXXXX

Customer:

We've noticed some unusual activity in your Hotmail account. To help protect you and everyone else, we've temporarily blocked your account. To unblock it, verify your account.

Customer:

When I go in there and give my qatar # XXXXX comes back

Customer:

ok

Joseph :

The issue can be

Joseph :

Either Qatar servers are under maintenance

Joseph :

or your account got hacked.

Joseph :

Try the forgot password XXXXX to reset the password.

Customer:

but it says my account has been blocked

Customer:

i tried that

Joseph :

ok

Customer:

You have exceeded the number of times you may request a verification code. Please try again later.

Customer:

that's what it says now when it asks me for a phone #

Joseph :

It looks like your email account violated one or more of Windows Live's Terms of Service, i.e. sending spam emails, etc., leading to it being blocked.

From Windows Live Support:


If you think that your e-mail account has been blocked in error, contact Customer Support and ask to have your e-mail account unblocked:


  1. Go to Windows Live Support.

  2. Under Standard Services, click Windows Live Hotmail.

  3. Type your full name, the e-mail address where you want the reply sent, and the e-mail address of the blocked account.

  4. In the What type of problem do you have? box, select Sign In/Connection.

  5. In the next list, select Unable To Connect.

  6. In the next list, select Other.

  7. In the Be specific when describing your problem box, type:
    <ul class=&#34;INSTRUCTION_LIST&#34;>
  8. The error message that you received when you tried to send or receive e-mail.


  9. Your computer's IP address.































  10. Find your IP address in Windows XP






























    Find your IP address in Windows Vista





  11. Complete the optional fields of the form, and then click Submit.


    An agent will respond to your request within 24 hours. The more information that you provide, the more quickly and accurately we can diagnose your problem and provide you with a solution.





Other than that, you should open up a case at the following support community as well:
http://windowslivehelp.com/community/

This should let the Windows Live Team investigate your account's issue immediately.

Customer:

Di my visa get charged twice?

Joseph :

Refer the above link also

Joseph :

Visa ?

Customer:

yeah because i lost you and had to resubmit

Customer:

it said i had to pay $53 Cdn again

Joseph :

I don't think so

Customer:

ok

Customer:

so how long does all this take to get my account unblocked?

Joseph :

That depends on the Windows live support team.

Joseph :

a day or 2 minimum.

Customer:

ok

Customer:

beacuse this is a rush

Joseph :

yea

Customer:

my bank, realtor and tax acct need me

Joseph :

Hotmail is realy a worst mail

Joseph :

if youask nme

Joseph :

I suggest Gmail

Customer:

ok

Customer:

of course

Joseph :

most secured mail ever

Joseph :

Don't forget to press the accept button so I get paid for my work.

Customer:

ok....

Joseph :

Thanks

Customer:

so is my email blocked?

Customer:

or is it just out of service right now?

Customer:

i don't know the situation

Joseph :

Seems like blocked.

Customer:

which means i have to go through all this process

Customer:

above what you sent

Joseph :

I guess as You are in Qatar, some extra security checks may be there

Joseph :

before you sent the mails.

Customer:

ok

Customer:

?

Customer:

u mean there is security on my emails\

Customer:

what does temporarily blocked mean?

Joseph :

Is only a guess.

Joseph :

your mails may be filtering

Joseph :

Normally they do

Joseph :

spams and all that

Customer:

but why can't i respond to anyone?

Customer:

so how do i clear that?

Joseph :

Its a free service thats the reasone

Customer:

so maybe the IT department will know since I'm using their server?

Customer:

I'm in a hotel

Joseph :

yes ofcoz

Customer:

ok

Customer:

thanks

Customer:

it has nothing to do with me living in qatar even tho i have a cdn address

Joseph :

if you know any one in your country whom you can give your access details

Joseph :

Tell him/her to log in

Customer:

ok

Customer:

what will that do?

Customer:

verify my account is not blocked?

Joseph :

We can make sure the account is blocked just because you are in Qatar.

Customer:

we can make sure that it is only in qatar that my acct is blocked in?

Customer:

or all over every country?

Joseph :

yes

Customer:

plz be specific

Customer:

in qatar only?

Joseph :

I want to make sure the account is blocked due to extra security checks in Qatar.

Customer:

ok

Customer:

one moment

Joseph :

I am running out of battery here. A power lost. You post what happens.

Joseph :

I will reply when the power comes.

Customer:

ok

Customer:

i have him on phone now

Joseph :

I can wait another 5 mints I believe.

Customer:

ok

Customer:

my acct is blocked

Joseph :

Ok

Customer:

and he is on it from canada

Joseph :

Please try the below link and try to reset the password.

https://windowslivehelp.com/PasswordReset.aspx

That's the only way to get back to your account. As Hotmail is a free service its support team is not that much responsive. Try to answer as far as you can. Give genuine and truthful answers to their queries.

Customer:

how much does this costs me?

Customer:

we did that and nothing

Joseph :

onthe main issue is Hotmail is a free service and they don't have support

Joseph :

This question is of 48$

Customer:

ok

Customer:

well you didn't help me and this cost me nothing and the problem still exists

Joseph :

I will get the half of it when you press ACCEPT. Thats the policy.

Customer:

i pd $48 and u have no answer to fix this. why?

Customer:

i'm not accepting as it didn't help fix the problem

Customer:

thx

Joseph :

I will opt out so other experts can help.

Customer:

my friend fixed it and u didn't

Customer:

i'm not paying

Customer:

he got the verification code on his phone and i didn't

Joseph :

How did he get the Verification Code ?

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