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Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5241
Experience:  Certificate Course In Computer Maintenance
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I have a Gateway Model MFATXPNT YKT 500X P04 Manufactured 12/6/02. The

Customer Question

I have a Gateway Model MFATXPNT YKT 500X P04 Manufactured 12/6/02.
The speakers have stopped working. All volumns are up but no sound.
Which is the correct colored jack? None of them work.
How can I determine if the problem is hardware or software?
How do I know if the sound card is bad?
If it is how do I open the case? I found the top release which frees the top of one side but I can't find other releases or the direction to move the panels.
Thank you. Paul Coughlan
Submitted: 6 years ago.
Category: Computer
Expert:  Sudipto replied 6 years ago.
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

First of all the light green color jack is correct second you have to check the speaker with other PC to confirm which is defective second if the sound card is defective you can not remove it because it is inbuilt with the mother board you have to buy a add on sound card then install it.