Someone hacked into my aol account and changed my password. Now I cannot access my account nor get a live person to help me. I cannot change my password XXXXX the information AOL is asking of me to verify I am the user I do not have any more (old credit card number, etc.) Help!
Computer OS: Mac OS Classic
AOL phone number and website. Apple tech support.
Hello. Welcome to JustAnswer, a paid global support site.I would like to start off saying that I am not a representative of AOL. I am just giving you a straight answer as an IT professional.It is possible that your account has been compromised, most likely due to a low complexity password.
Please attempt to log into your AOL account via the web interface (http://webmail.aol.com/)
Thanks very much for the information. I did try all of the things you suggested. You are right in that I cannot get live help from AOL because I do not have a paid account, and I cannot change my password XXXXX because AOL does not recognize the information I provide online necessary to verify who I am. So, I created a new AOL email address. The final step in this quagmire with which I need your help is getting my old address book on my new AOL account. AOL won't let me do it because I don't have the password XXXXX my old AOL address. Is there any way to get my old email address list on my new AOL account without manually typing all of them? Should I just sign up for a paid AOL program so I can live support for this particular problem? Thanks again.
The only way to get the address book (and any other information) from the old AOL account is.... to log into the old AOL account. It's a horrible Catch 22, but there isn't much you can do.Unfortunately, no. There is no way to get the old email address list without either logging into the old account or typing the addresses manually.You can only sign up for the paid AOL for the new email address. The only way to sign up for the paid with the old AOL address is to... (once again)... log into the old account to upgrade.Unfortunately, this happens thousands of times an hour with all free email services, and there is not much that can be done.All you can do is prepare and prevent this from happening again with strong security measures.Feel free to ask any questions, as I am here to assist you.
Computer Repair Business Owner & Specialist / CIS Degree