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There are some editions of the D830 that had a factory partition on the OEM drive. You may be able to access it.
Reboot your PC, and look for the works "Recovery Partition" or "Recovery Boot" at the Dell splash screen.
Most Dells use the combination of CTRL and F11.
No recovery partition - I will try to use CTRL and F11
If you do not have the recovery partition and/or cannot access it, you will need to use the Dell Reinstallation disc to reinstall back to factory.
Did not come with the Reinstallation disc
Hmm... What version of Windows is on the Microsoft OEM sticker?
On the bottom of the laptop.
Vista HOme Basic
Does it say 32 or 64 bit?
One option is to get a replacement Dell recovery disc. Here is one on eBay (http://cgi.ebay.com/NEW-Dell-Re-installation-Vista-Home-Basic-32Bit-Sp1-/220645376828) for $12.00
The other option is that you will have to obtain a full retail version.
And reinstall Windows.
Yeah - I was hoping there was an online fix.
This will still not restore to the factory settings with the software will it?
It will reinstall the OS.
The only way to get the factory settings is the recovery partition.
Which you have stated is not on there.
I would get the replacement Dell disc. $12 is a low price (vs a $199 full version of Windows 7)
I assume it is not on there. I really did not understand what to look for when you told me to do so
When you first turn on your PC... at the Dell splash screen.
You will see something like F2 for Setup
F12 for Boot Menu/Options
If the recovery partition exist, there will be another option like
CTRL F11 for Recovery
if the partition is not installed or missing, that message will not appear.
Yes I saw the first two, but no third option.
Okay, I was afraid so. It is possible that either your D830 did not have a recovery partition or the partition was deleted when Windows 7 was installed.
Was the Windows 7 installation disc an official Microsoft disc (with the holograms)?
And a genuine product key?
ok thanks for the help anyway.
It was done at CLemson University by the computer staff. I assumed it was official.
What was the exact message when he attempts to log on?
Is it "This copy of Windows is not genuine"?
Yes - Let me take a different deirection - when I get to System Recovery Options, it asks me to put in a password XXXXX the HOMEGROUP USER which is has admin capabilities. I do not know the password. Any way around this?
Yes, possibility, depending on the complexity of the password.
You can go to http://ophcrack.sourceforge.net/download.php?type=livecd
For Windows Vista/7, download the ophcrack Vista LiveCD iso -> Open the ISO image and burn it to a CD-R.
*If you need a free ISO burning program, please download and install Nero BurnLite 10 (http://www.nero.com/enu/downloads-nbl-free.php).*
Place the CD-R into the PC that you forgot the password XXXXX then boot from the CD-R.
Let the ophcrack boot up and then it should find the password XXXXX you (may take up to 30 minutes).
Feel free to ask any questions, as I am here to assist you. Good luck.
That program will extract the password XXXXX the internal Windows database.
But if the complexity is high (more than 15 characters) it may not be able to extract it.
When I log on as Micah (user name) I can get to next page but it does not give me the option to restore to factory settings. Internet says I have to log on with admin capabilities
Yes, you will need to use the ophcrack LiveCD to extract the admin password.
Once you have done so, you will need to log into the PC as an admin.
ok thank you for your help
Go to Start -> Control Panel -> Administrative Tools -> Computer Management -> Local Users and Groups -> Users -> double click Micah -> Member of tab -> Add -> type in Administrators in the field -> OK -> OK
Reboot the PC and log in as Micah
Should be good to go from there.
ok will try may take a few
But if you get into the System Recovery Options... There will be no option for factory restore there.
And it will not bypass the not genuine flag that is turned on.
Eventually Windows will stop working unless it is properly activated.
Sure, I will be here to assist you.
ok i will purchase the disc from ebay. Any chance I can get a disc from Dell with serial number?
They will send you the same disc... and you will have to pay I believe a $10 charge
And I believe your PC will need to be in warranty.
Ok thanks again - I will hit ACCEPT now!