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Mr. Clark
Mr. Clark, Computer Engineer
Category: Computer
Satisfied Customers: 3214
Experience:  Computer Repair Business Owner & Specialist / CIS Degree
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My address book in my outlook express account has been hacked.

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My address book in my outlook express account has been hacked. I have tried different anti-virus software but they don't seem to help. __Anything I can do?
Chat Conversation Started
Mr. Clark :

Hello. Welcome to JustAnswer, a paid global support site.

Mr. Clark :

What is the email service provider of the email address that has been hacked (what is listed in your email address after the @ sign)?

Mr. Clark :

Our system blocks full email addresses.

Customer:

The main one is sbcglobal.net

Mr. Clark :

Are you able to log in to your SBCGlobal.net via the webmail client (http://mail.yahoo.com/?.intl=us&.partner=sbc)?

Customer:

I usually use the outlook express program to check emails.

Mr. Clark :

Correct, but I was trying to verify that you still have access to the account.

Mr. Clark :

Are you still receiving emails via outlook express?

Customer:

yes

Mr. Clark :

Okay, please clarify how your account was hacked.

Mr. Clark :

What is the evidence?

Mr. Clark :

So that I know how to approach this issue.

Customer:

I have received failure notices (old email addresses) and also emails from contacts that say they have received emails from me that direct them to a Canadian pharmacy

Mr. Clark :

It is very likely that your account (not your Outlook Express) has been compromised, most likely due to a low complexity in your password.

Mr. Clark :

A hacker, if they had your password, could log in to your account via the webmail client (http://mail.yahoo.com/?.intl=us&.partner=sbc) and send emails from there.

Mr. Clark :

I would suggest changing your password.

Mr. Clark :

I would suggest using a password XXXXX at least 10-20 characters, with a mixture of UPPERCASE, lowercase, and numbers (1234), preferably alternating (i.e. M1y2p3A4s5S6w7O8r9D). Also make your security questions very difficult to answer. Don't use something as common as mother's maiden name or first child's name. Make the answer very difficult, and I would even suggest throwing in a sequence of numbers at the end of the answer to make it harder for the hacker.

Also, before you log in, look at the address bar of your browser to make sure you are on the right site to log in. (i.e. make sure your address bar says https://www.yahoo.com and not something like http:// 123abc. randomurl.com/ www.yahoo.com/). A lot of phishers/hackers have been using the tactic of making a page look exactly like your log on page to trick you into typing your password.

If in doubt, type in the base URL yourself (i.e. http://www.yahoo.com) in the browser.

Mr. Clark :

If they have copied your address book for their own use, there is nothing you can do about them sending e-mails to those addresses, because they could use any e-mail address to send from and send e-mails to those addresses.

Customer:

OK, so this probably isn't a virus then. I will try your suggestions. Is there anyhting my contacts can do to prevent these unwanted emails?

Mr. Clark :

Unfortunately no.

Mr. Clark :

Once a hacker has copied an address book it is put into a universal "spam" database

Mr. Clark :

They will likely receive spam for the remainder of the life of their account.

Mr. Clark :

If you change your password, hopefully, they won't be from you.

Customer:

But wouldn't an anti-spam program solve this problem?

Mr. Clark :

It will divert the problem, not solve.

Mr. Clark :

All anti-spam programs do is direct mails that "look" like spam to the trash.

Mr. Clark :

My professional opinion, anti-spam programs are a rip off.

Mr. Clark :

Most clients like Outlook, Outlook Express have built in anti-spam filters

Mr. Clark :

(i.e. Junk Email folder)

Customer:

OK thanks for your help. I will accept. Can I print or save this chat?

Mr. Clark :

Yes, you should be able to either copy all the text and paste it into a program like Microsoft Word and/or click the Print icon to print this chat.

Mr. Clark :

Once the question is closed, you can still access it from this URL (http://www.justanswer.com/questions/3v03h-my-address-book-in-my-outlook-express-account-has-been-hacked) for future reference.

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