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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14590
Experience:  Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
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My AOL is not responding

Customer Question

My Aol keeps saying not responding. Since my other computer is responding to Aol I had the one not responding checked out and nothing was wrong.

Submitted: 6 years ago.
Category: Computer
Expert:  Engineer John C. replied 6 years ago.

Hello, I am a Computer Science Engineer. I will be happy to help you.

Possible Solution 1: Restore All Defaults on AOL Browser
1- Open AOL Explorer internet browser
2- Go to Tools, then "Settings"
3- Click "Restore All Defaults" on the bottom left corner
4- Click Save
5- Try and let me know if it works

Possible Solution 2: Clear Cookies and Cache
1- Open the AOL Explorer internet browser.
2- Go to Security, then "Select Footprints to Clear"
3- Select "Cookies" and "Browser Cache" and uncheck all the other options
4- Click the "Clear Selected Footprints" button
5- Restart Windows
6- Try and let me know if it works

Possible Solution 3: Reinstall AOL explorer
1- Go to http://downloads.channel.aol.com/browser to download and install the browser.
2- Restart your computer.
3- Check your email again and let me know

Possible Solution 4: Use Another Internet Browser
1- You can use another internet browser as Firefox or Google Chrome
To download and install FIrefox go to: www.mozilla.com/firefox/
To download and install Google CHrome go to: http://www.google.com/chrome

Thank you

Customer: replied 6 years ago.
how can i do what your asking when i can not a the program ti respond
Expert:  Engineer John C. replied 6 years ago.

You are right, I apologize :-(

Let's check if you have malware on your computer:

Download and run Malware Bytes from here:
http://www.wikisend.com/download/359462
(click the "Download file" button)

Malmare Bytes it is a FREE application if used at home. Do not click the "Purchase" button

Run it and delete all the malware it may detect

Then restart your computer BUT PLEASE FIRST BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART.