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Frederick S.
Frederick S., Computer Specialist
Category: Computer
Satisfied Customers: 8694
Experience:  Computer technician and founder of a home PC repair company.
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i cannot open windows live mail. error message 0x800c0155.2.

Resolved Question:

i cannot open windows live mail. error message 0x800c0155.2. i am not good with computers and need help
Submitted: 6 years ago.
Category: Computer
Expert:  Frederick S. replied 6 years ago.
Hi - I want to thank you for posting your question to JustAnswer. I will be the expert assisting you today.

Can you please tell me what anti-virus program you have on your PC, if any? Thanks!
Customer: replied 6 years ago.
norton 360
Expert:  Frederick S. replied 6 years ago.
Hi - thank you for that information. It is possible that Norton is interfering with the normal function of your e-mail software. Please perform the following steps and then after you have, close Windows Live Mail and open it back up and let me know if that problem still exists:

1. Open the Norton 360 main window.
2. Select the "Virus & Spyware Protection" link.
3. Make sure there is a check in the box next to "Turn on Auto-Protect."
4. Take the check out of the box next to "Turn on Email Check."
5. Click on the "Back" and then "Close" buttons at the bottom of the window.
Customer: replied 6 years ago.
i have removed the Norton 360 completly and still doesnt work. Still the same error message.
Expert:  Frederick S. replied 6 years ago.
OK - thank you for that information. When do you see that error? Is it right when you launch Windows Live Mail?
Customer: replied 6 years ago.

yes, the programme doesnt even open.

Expert:  Frederick S. replied 6 years ago.
OK - thanks for that information. Please go ahead and right-click on Windows Live Mail and select "Run as Administator"... let me know if the problem still persists. Thanks.
Customer: replied 6 years ago.
great success, however do i have to do this every time?
Expert:  Frederick S. replied 6 years ago.
I'm not sure about that. Can you please close it out and open it back up (without right-clicking) and see if it gives the same error?
Customer: replied 6 years ago.
unfortunatly it does any suggestions?
Customer: replied 6 years ago.
error message has changed to 0x800co155 (no .2 at the end)
Expert:  Frederick S. replied 6 years ago.
OK - thanks for that information. Please go ahead and redownload it from here:

http://explore.live.com/windows-live-mail

This should reinstall the files that are causing that error. Let me know if that helps - thanks.
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