Welcome to JustAnswer!
are you only have problem downloading something or browsing internet in general?
i can browse to different sites, but i can't open anything on the sites
do you mean you have problem opening links on the websites?
is it the same for all websites or some specific website?
for instance, if you open www.yahoo.com and then click Mail, what error do you get?
i am able to use yahoo mail okay, but i can't download stuff. i tried to download an update from microsoft and it wouldn't let me
are you there
so it means you are having problem downloading a specific file
can you provide me with the link that you are having problem downloading?
on this site i can download the pdf but not the word
thanks for the link
let me check
ok, i checked the link in firefox and it is working
working in internet explorer as well
can you tell me the error you get when you click on the link?
there is no error
i click and nothing opens or does anything
ok what happens if you paste the link below in the browser?
it also won't let me clcik print this and have it print
is there something wrong with my computer reading it?
try the following and then try downloading the file again
not with the computer, but with settings in Internet explorer
i don't have a tools menu
access tools menu by pressing ALT + T
NOTHING HAPPENS WHEN I DO THAT
ok please do the following
download repair ie from the following link
download and run the file
it wont let me download it
oh... i see
let me look for a workaround
i'm now realizing that my computer also won't let me add favorites and the ie seems to be missing a toolbar
would you like to download another free internet browser?
i would like to try to fix this one
these problems can be fixed once we can download the tools required to fix the problem using an alternate browser
download and install firefox from the link provided above
then we can proceed to fix IE
ok.. sorry again...
its again the download problem
it won't let me download it
please wait a moment
can you download from the following link
again nothing happens when i click the download
can you please follow the following instructions?
this is to enable the toolbar
Please follow the following step instead of the "For Windows Explorer" step
For Internet Explorer: In the details pane, locate the WebBrowser subkey, and then open it. In the details pane, locate the ITBarLayout value. Right-click this value, and then click Delete.
rest of the instructions are the same
if i close all ie i will lose you
you can save the question link in notepad
how do i do that
copy the above link and save it in notepad
then once you are done, copy the link from the notepad and paste in IE
i did thanks
i did it
now can you see the toolbar in explorer?
Did you followed the instructions as follows
check the last step again i.e. For Internet Explorer
is it what you did?
should i try it again
No first follow the steps below:
did it and still no toolbar
can you please repear the first steps again?
i tried to do the first one again but there was no it baylayout just an it bar7layout
itbar7layout is ok
i'll try it again
i now have a bing toolbar
can you see tools on the right side of the IE window?
not under webbrowser or shellbrowser but exploreer there is an itbarlayout
do i delete that too
no toolbar yet
there is a little blue tool
a kind of a wheel?
how do i get rid of this bing toolbar
right click on the empty space of the IE toolbar area
and then select menu bar
there is no ie toolbar
right click to the area next to bing toolbar (empty area) and when the popup menu appears, select menu bar
nothing pops up when i right click on the empty space
what do you get when you click on the link above
nothing it wont let me download it
should i delete that other itbarlayout first
i did and now i have a wheel
now can you right click and get the popup menu?
all i have is the google toolbar and the bing toolbar
nothing shows up if i right click
is tools written alongwith the wheel?
no it's on the bing toolbar
i think it would be easier if you can download repairIE on another computer and then run it on this one to correct the problem
i don't have another one
under the toolbar on the registry editor there are all kinds of things
should those be there or should there just be the default
no only these two steps were required to correct the problem
what do you get when you press ALT + F
the version of IE is 8?
i don't think i have that one
is there an update i can get
any update must be downloaded and that what you cannot do unfortunately
i dont think you need an update
you only need to fix the errors using the repairIE
under registry editor ie download could that be the problem
here is article on how to fix the IE toolbar issue
it has the same instructions that i have provided earlier to you to fix the problem
it has a fix it tool also, but the problem is that you wont be able to download it
will this work
can i go to a friend's computer and download the repair ie onto a flashdrive
if you could get the toolbar running, then we can follow the following instructions to solve the download issue
i think that will be very helpful
can you tell me step by step what to do
download the file from www.repairie.com
bring it to your computer and unzip the file
then run the .exe file to repair IE
once repaired, open it and check its functionality
i will be back
best of luck
I'm downloading it from the flash drive now
i'm not sure what to do
i opened it and double clicked but no where does it show run
did you clicked it to open
a box opens up with all of these options but none of them are run
Now open the IE
now try opening the link you had problem with
i don't think the repair ie ever came on to this computer
i think it's still on the flashdrive
so copy it to your computer and run
i copied it but it's not running
From start->Control Panel->Add Remove Programs, lookfor Windows Internet Explorer
and inform when you can locate it
i found windows internet explorer 7
Do you have a remove or modify button next to it?
what error do you get when you try to run repairie?
i don't get an error
there is no where that says run
it opens up a box with all of these options to change stuff
what setting do you have against "Disable the right click shortcut menu"?
under appearance menu
it says no
under browser features "Disable Internet Explorer Download notification", what do you have?
it says yes
double click it and then on the box that appears, select OK
or yes rather
now check the download
close all IEs, then change the value of "Disable Internet Explorer Download notification" to no if it says yes
otherwise leave it no and then restart IE
i did and still no downloads
what about the value of Disable Internet Explorer Download Notification entry in Repair IE?
is it yes or no?
there is nothing
restart your computer and then check
i did and no downloads yet
Now do the following
Go to Start / RunThen enter regsvr32 urlmon.dllClick Ok when finished
then check download again
Do the following also
regsvr32 Shdocvw.dllregsvr32 Msjava.dllregsvr32 Actxprxy.dllregsvr32 Oleaut32.dllregsvr32 Mshtml.dllregsvr32 Browseui.dllregsvr32 Shell32.dll
each in run window
the first one worked but the java one said it couldn't be founf
type the spellings correctly
the msh one didn't work either
ok please do the ones you can
i did the rest
the java and html ones did not
check IE again
what do you get ALT + V
with ALT + V
do the following
from start menu, run type the following and press OK
wait until the scan finishes
the scan is done
ok please wait a moment
please open the following link in IE and check if you can get a fix it popup
if you do, click fix it
yes i got one
click on run it?
or run it
i click run now but nothing happens
nothing is happening
let us download and install the new version of IE8 i think
i am afraid you will have to use your friends services again :)
will it download?
on your friends computer, yes
where do i go to download it?
wait a moment for the link
you can download from the following link
i'll try it and come back
i'm just installing it now
so got the internet explorer working?
the downloads are now working
any tips for me so something like this doesn't happen again?
keep your computer from spywares and viruses
i have norton
but it must not have caught it
norton cannot catch spywares
you need a software like malwarebytes
you can download the free version and scan your computer
thank you very much
I appreciate your help and your patience with me
thank you for being patient
thanks for your patience too :)
have a nice day
best of luck!
thanks for accepting the answer