Possible Solution #3:
Check the USB cable's printer end and computer end to check that it is well connectedPossible Solution #4:
Change the USB cable to a different USB port on your computerPossible Solution #5:
Please uninstall and then reinstall the printer driver following ALL the steps on link below:
Ok, please follow the steps below to uninstall the printer software completely and then re-install it:
1- Unplug your printer from the computer
2- Uninstall the HP printer software going to Start, Control Panel, Uninstall a Program
3- Download "windows install cleanup" tool. Go tohttp://wikisend.com/download/560820
and click on "Download file" to download and install this tool
4- Remove any HP printer application using this tool. (if you find any)
5- Restart the computer.
6- Download the newest driver here:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&lc=en&dlc=en&cc=us&product=3645094&sw_lang=&os=4062
And click the "Install now" OR "Download only>>" button. When the download is over please run the file
Select OPEN or RUN if prompted
7- After the new driver is installed please restart your computer (BUT PLEASE BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART)
8- Turn on your printer and plug in the USB cable to another available USB port in your computer
If it is solved please click the Accept button for me to be paid :-) (even if you have a subscription or a trial membership)
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2- Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue.
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