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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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have a HP TouchSmart tx2-1032cm and the screen wont work

Customer Question

have a HP TouchSmart tx2-1032cm and the screen wont work
Submitted: 6 years ago.
Category: Computer
Expert:  Tom K replied 6 years ago.

When you say the screen won't work, what exactly is not working?

 

Does it turn on but you are not able to use the touch features, or is it just staying black/blank when powering on?

Customer: replied 6 years ago.
It just stay black and blank when turned on
Expert:  Tom K replied 6 years ago.

I've seen this problem many times with the HP tx2's, the problem is typically caused by faulty RAM or a faulty motherboard.

 

On the bottom of the laptop, open up the bay that contains the computers RAM, and remove both modules. Using a clean cloth, spray some windex on the cloth, and clean the RAM leads (the golden/bronzish part that connects into the computer).

 

Now plug just one of the RAMs into the laptop, does it work now?

Customer: replied 6 years ago.
I will have to get back to you and try this after work.
Expert:  Tom K replied 6 years ago.
Ok let me know how it goes and then we'll continue troubleshooting.
Customer: replied 6 years ago.
Thank you for the help
Expert:  Tom K replied 6 years ago.
No problem, let me know how it goes.