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Steve
Steve, Computer Software Engineer
Category: Computer
Satisfied Customers: 32
Experience:  Specialist in computer hardware and software troubleshooting since 10 years.
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adobe reader will not install with windows 7

Resolved Question:

adobe reader will not install with windows 7
Submitted: 4 years ago.
Category: Computer
Expert:  Steve replied 4 years ago.

Hello & Welcome to Just Answer

 

Please answer some questions so that i can help you better

Have you tried installing the software with admin privileges?

Have you tried to delete the directories that are giving the errors?

 

 

Customer: replied 4 years ago.

I right clicked and selected Admin. Got the same error.

 

Have not tried to delete directories

Expert:  Steve replied 4 years ago.

Please accept only if it works.

 

Restart your computer in safe mode and than try installing the software.

 

To start in safe mode:

Restart the computer and as soon as it starts booting keep tapping the F8 key, chose safe mode with networking from the advanced menu option.

In the login screen choose the admin account to log in to the system.

 

Now try to install the software and let me know what happens.

Customer: replied 4 years ago.
OK, sorry I lost you will try and get back to you
Expert:  Steve replied 4 years ago.

Sure.

 

 

Thanks

Customer: replied 4 years ago.
steve when I do F8 it asks what boot does not ask what strat up toselect. so I escaped out.
Expert:  Steve replied 4 years ago.

Thanks

 

Try again and dont hold the the F8 key keep tapping it continuously when the system starts, then you will get the advanced option menu.

Customer: replied 4 years ago.
I thought thats what I did but I will try again
Expert:  Steve replied 4 years ago.
Yes please, Thanks
Customer: replied 4 years ago.
F8 goes to Boot. I did F6 it then let me select F8 then i selected safe mode with net. But I got no login it was ready to go. I tryed to install adobe reader under Admin.but windows said it can't install under safe mode. Whats's next?
Expert:  Steve replied 4 years ago.

Go to C:\programData\Adobe and delete the Acrobat folder.

 

Then try installing.

 

let me know if it works.

Customer: replied 4 years ago.
Under C:\ I have program files and program files x86 no programData. Under thes files I have no abracot folder. I believe I had already deleted it.
Expert:  Steve replied 4 years ago.

How are you trying to install the adobe reader, have you saved the installer into your hard disk?

Customer: replied 4 years ago.

I have two files saved

 

Adberdr 930-en-US Windows Installler package 41,624 KB

 

Adberda 933-en-US Application (This one has the Adone logo in front) 41,464 KB

Expert:  Steve replied 4 years ago.

Click on Start Menu -> Type Run -> In Search results -> Right click on Run and select Run as Administrator -> In run, type C:\programData\Adobe -> Click OK.

 

Delete the folders present inside Adobe folder.

 

Reinstall Reader.

Customer: replied 4 years ago.
It worked
Expert:  Steve replied 4 years ago.

Thanks, XXXXX XXXXX accept so that I can get paid for the help and leave me a feedback here: http://www.justanswer.com/feedback/leave-feedback.aspx

 

I will also appreciate a small bonus.

 

Thanks again for using our services with your issues.

Customer: replied 4 years ago.
How did these files we deleted prevent installing adobe reader?
Expert:  Steve replied 4 years ago.

Seems like a earlier installed version was causing the issue. Deleting the files removed it.

 

Please click on accept and leave me a feedback/bonus optionally.

 

More questions? You can ask me.

Steve, Computer Software Engineer
Category: Computer
Satisfied Customers: 32
Experience: Specialist in computer hardware and software troubleshooting since 10 years.
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