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abhi_iitian
abhi_iitian, Computer Software Engineer
Category: Computer
Satisfied Customers: 1757
Experience:  B-Tech Topper in CSE from IIT Roorkee, Experience as S/W design Engineer at Microsoft India
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My wife and I have AOL accounts, my account works fine, her

Resolved Question:

My wife and I have AOL accounts, my account works fine, her AOL runs very slow, locks up, does not allow her open email, and then gives her an error message. I have tried this from mulitple computers with the same result. Is it possible that her AOL account is corrupted or the AOL server her account is on, is different then my account? Who do I contact for resolution?
Submitted: 6 years ago.
Category: Computer
Expert:  abhi_iitian replied 6 years ago.
Hi there,

What is the exact error message that is received on your wife's account ?

Abhi
Customer: replied 6 years ago.

After waiting a long time for an email to open, the message says:

 

 

After a long delay of "loading message"

 

There was an error loading the message. Please try again later.

Customer: replied 6 years ago.

After waiting a long time for an email to open, the message says:

 

 

After a long delay of "loading message"

 

There was an error loading the message. Please try again later.

 

A second message replaced the first message:

 

"We have encountered a technical issue. Please try again. This has been going on since yesterday. My wife's email account at AOL is [email protected]

Expert:  abhi_iitian replied 6 years ago.

If mail cannot be retrieved from AOL software , logging out of AOL WebSuite Basic and then logging back into it will usually correct the issue.

webmail.aol.com
Customer: replied 6 years ago.

Have done that several times over the last couple of days. I will try again.

 

Did try it again, same result.

Expert:  abhi_iitian replied 6 years ago.

Try accessing email through an email client such as thunderbird or outlook ?

Click here to download thunderbird



Edited by abhi_iitian on 7/16/2010 at 5:50 PM EST
Customer: replied 6 years ago.
No, not sure how to do that?
Customer: replied 6 years ago.

The original question was:

 

Is this a corrupted AOL account, or is AOL have server issues? If it is AOL who do I contact?

Expert:  abhi_iitian replied 6 years ago.

Well, the answer is , it is probably AOL having server issues, you need to contact Aol customer support

Live chat support

Or use phone :

Phone: (NNN) NNN-NNNN

 



Edited by abhi_iitian on 7/16/2010 at 5:56 PM EST
abhi_iitian and 3 other Computer Specialists are ready to help you
Expert:  abhi_iitian replied 6 years ago.

Click on the green chat button on right at the aol help page

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