Thank you for using Just Answer! My name is XXXXX XXXXX I can understand your frustration, and I have been there too; as a disabled Navy vet, I have dealt with many similar issues during my military service. I will be assisting you in correcting your computer-related issues. Please note, I do not work for any company in particular; I am merely an expert affiliate with Just Answer, and I am here to give you straight-forward answers, or suggestions, as an I.T. Professional, in getting your issue resolved.
Here are a few questions that you can answer to better help me in assisting you.
What operating system do you use? (i.e. Windows 7 Starter, Home, Ultimate/ 32bit or 64 bit, Mac, Other)
What is your browser called? (i.e. Explorer, Mozilla Safari, Other)
Do you have anti-virus software installed? (i.e. Norton version, Kaspersky, McAfee, Other)
Was your anti-virus active during this problem?
Have you recently added any new software or games to your computer? (Anything at all?)
Do you recall anything that happened just before the incident? (An error code, opening an email etc.)
Do you regularly use Windows Update? (yes/no/sometimes)
Is there anything else you can think of that I should know aside from what you have mentioned?
The more detailed your information is, the faster I can get you squared away and computing again. I look forward to helping you in a timely, professional, and expedient manner.
One thing you can try while answering my questions is to contact Jobulator directly; they may have a really easy solution for you... the contact is
If you found any of my suggestions, solutions, or advice useful I would appreciate the "accept" and positive feedback! Please do not click "accept" or provide feedback until we have thoroughly addressed your issue; sometimes it takes a few different approaches before we find the right formula for success.
I have an emergency that I must attend to. I am going to transfer you to one of our top experts; his name is XXXXX XXXXX he will be able to get you squared away. My apologies.