How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Joseph Your Own Question

Joseph, Computer Software Engineer
Category: Computer
Satisfied Customers: 1054
Experience:  Certification in SAP and more than 3 years of experience in Software engineering.
Type Your Computer Question Here...
Joseph is online now
A new question is answered every 9 seconds

My Asus laptop computer keyboard is not working

Resolved Question:

I have an asus laptop computer and the keyboard is not working properly. none of the arrow keys work and if i press the number 5 key i get 5t
Submitted: 6 years ago.
Category: Computer
Expert:  Joseph replied 6 years ago.
Go to device manger

Select -> Keyboards and select your keyboard driver. Right click and select uninstall. Restart the computer.

See if the keyboard works fine or not.

If the same issue continues then the issue is related with a hardware damage. You will have to replace the Keyboard.

let me know what happens.
Customer: replied 6 years ago.
under the heading of keyboards i get "microsoft ehome mcir 109 keyboard" then "microsoft ehome mcir keyboard" and "microsoft ehome remote contron keyboard keys" which one do i uninstall? I also get a message saying "warning do you want to remove this from your computer"
Expert:  Joseph replied 6 years ago.
Right click Each item and select uninstall. Then restart. Those drivers will get installed automatically.
Customer: replied 6 years ago.
I uninstalled all the keyboard drivers and restarted the laptop. Now the 5,6 t and y keys dont work. when i press the space bar i togle through functions such as game,high performance.and the arrow keys dont work
Expert:  Joseph replied 6 years ago.
Which laptop are you using ?

Give me the exact model.

I will try to find out a new driver for your laptop.
Customer: replied 6 years ago.
asus model x83v
Expert:  Joseph replied 6 years ago.
Select exact model of your laptop from the belwo link,

Download the driver for your keyboard and install.

If that also didn't work you will have to replace the keyboard.
Customer: replied 6 years ago.
sorry it didn't work
Expert:  Joseph replied 6 years ago.
The issuse seems like a hardware issue. Your keyboard shuld be replaced with a new one. You can do it any laptop service centers.

There is nothing more we can try in the software level.
Joseph and 6 other Computer Specialists are ready to help you