How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Christopher Bessler Your Own Question

Christopher Bessler
Christopher Bessler, Computer Engineer
Category: Computer
Satisfied Customers: 1666
Experience:  17 years troubleshooting PC/Server/Printer and network
21913621
Type Your Computer Question Here...
Christopher Bessler is online now
A new question is answered every 9 seconds

I cannot print any maps, Bing, MapQuest, etc. Whats the

Customer Question

I cannot print any maps, Bing, MapQuest, etc. What's the deal? FYI: Tower is HP Pavilion 9550; printer is HP Officejet J6450. Everything else prints fine.
Submitted: 4 years ago.
Category: Computer
Expert:  replied 4 years ago.
Chat Conversation Started
Christopher Bessler :

Hello.

Christopher Bessler :

I will be happy to assist you with this.

Christopher Bessler :

Let me know when you are ready to begin.

Christopher Bessler :

Unfortunately I must have missed you.

Christopher Bessler :

I am going to put up a couple of suggestions and then change this to a Q&A format so you can come back to it at any time.

Christopher Bessler :

The first thing you need to do is try to print the page from a local source.

Christopher Bessler :

Open the maps web page you are trying to print, and go to File > Save As and save it to your desktop.

Christopher Bessler :

Then try to open it, it will open in your browser, but from your local computer instead of the internet.

Christopher Bessler :

If the map still does not print, let me know.

Christopher Bessler :

I am going to switch this to a Q&A now.

Christopher Bessler :

I will be in touch.

Christopher Bessler, Computer Engineer
Category: Computer
Satisfied Customers: 1666
Experience: 17 years troubleshooting PC/Server/Printer and network
Christopher Bessler and 11 other Computer Specialists are ready to help you
Expert:  Christopher Bessler replied 4 years ago.
Chat Conversation Ended

If you are still working with your Expert on this question, you can post additional replies and receive additional information on this page.  If you received a satisfactory answer in Chat, you can accept the chat conversation above.
Expert:  Christopher Bessler replied 4 years ago.
Let me know.
Customer: replied 4 years ago.

Hi Chris,

 

Yes, I had to step away for about an hour. I am back not. Tried your suggestion. System will not let me save that webpage.

 

Terrie

Expert:  Christopher Bessler replied 4 years ago.
Well then, this is another symptom of what must be an underlying permissions problem.

Is your account an administrator account on your computer?
Customer: replied 4 years ago.
Yes. Do you suppose it could have something to do with the NVIDIA card . . . multiple probs were solved when I uninstalled the Win7 drivers and went back to the "original" NVIDIA drivers???
Expert:  Christopher Bessler replied 4 years ago.
Highly unlikely. The video card and its drivers have nothing to do with printing. I am concerned that you do not even have the ability to SAVE the web page.

Can you try saving a different web page? See if you have the same problem?
Customer: replied 4 years ago.
<p>Does not look like I can save anything.</p><p>Chris - went back to the control panel to make sure I was logged in as the administrator - I am. </p>
Customer: replied 4 years ago.
O.K. Went to webpage, highlighted a section and was able to save that????
Expert:  Christopher Bessler replied 4 years ago.
Which browser are you using?
Customer: replied 4 years ago.
IE8
Expert:  Christopher Bessler replied 4 years ago.
Let's start with a reset of IE8:

  1. Close any Internet Explorer or Windows Explorer windows that are currently open.

  2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.

  3. Click the Tools button, and then click Internet Options.

  4. Click the Advanced tab, and then click Reset.

  5. Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.

  6. In the Reset Internet Explorer Settings dialog box, click Reset.

  7. When Internet Explorer finishes applying default settings, click Close, and then click OK.

  8. Close Internet Explorer.

  9. Reboot.
Let me know...
Customer: replied 4 years ago.

O.K. I'll give it a whirl.

 

 

Expert:  Christopher Bessler replied 4 years ago.
OK. Let me know if it does not have any effect.
Customer: replied 4 years ago.

Worked great. Thanks so much. You are done with me. Just out of curiosity, what was the issue?

Expert:  Christopher Bessler replied 4 years ago.
The issue had to be a trust setting, or a download permissions issue.

In order to print maps, the browser has to be able to download the picture data. If it cannot, the prints fail. Since you were not able to download anything, rather than poke around looking for the permissions, it was easier to start with a clean slate.

I am glad that it worked out!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Christopher Bessler
Christopher Bessler
Senior Network Engineer
1381 Satisfied Customers
17 years troubleshooting PC/Server/Printer and network