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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8049
Experience:  Professional computer engineer working as systems developer with top multinational company.
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I am getting AOL error 23-UVRI and i cannot access

Resolved Question:

I am getting AOL error 23-UVRI and i cannot access AOL
Submitted: 4 years ago.
Category: Computer
Expert:  Ansh P. replied 4 years ago.

Hi,

 

Can you start the computer?

Customer: replied 4 years ago.
Yes.. I am on it right now
Expert:  Ansh P. replied 4 years ago.
So only problem is AOL. Have you tried reinstalling the latest version?
Customer: replied 4 years ago.
Do not know how to do that.
Expert:  Ansh P. replied 4 years ago.

Download and install revo uninstaller: http://tinyurl.com/ydjdzrn

 

Use it to completely uninstall AOL. While uninstalling using Revo, be sure to delete all the registry keys when it prompts to.

 

Reinstall the latest version from here: http://daol.aol.com/software/95/

 

Let me know, in case more help required.

Customer: replied 4 years ago.

Is this safe to do if I am totally not computer literate?

Expert:  Ansh P. replied 4 years ago.
Yes, it is. If you need any further help, I am always here to help.
Customer: replied 4 years ago.
About how long will this take? Should I dare begin it if I have to leave house in 20 minutes/?/
Expert:  Ansh P. replied 4 years ago.
Yes, you can try. After it works, do not forget to let me know, so that I can enable the ACCEPT button. Thanks.
Customer: replied 4 years ago.
Do I just type the http info where the http:/www.just answer.co info is appearing now in this waiting room? I won't lose my access to you will I?
Expert:  Ansh P. replied 4 years ago.

To not loose me:

Click Ctrl + D to bookmark this page.

 

Later when you want to come back:

Open the browser >

Click on favorites >

Click on the earlier bookmarked link(you may need to log in again).

 

Let me know, how it goes.

 

You can click on the link, no need to type it manually.

Customer: replied 4 years ago.
Please wish me luck... I am nervous about this...thanks for your help so far!!!
Expert:  Ansh P. replied 4 years ago.
Good luck. Let me know, if you need any help from my side. Smile
Customer: replied 4 years ago.
i think I ran Revo uninstaller and it is showing me about 75 icons...domI click on AOL uninstaller only?
Expert:  Ansh P. replied 4 years ago.
Yes sir. :)
Customer: replied 4 years ago.

I am getting confused again(what a surprise...) It found 7 registry items, but it is giving me more choices than that and wants me to put a check mark in front of things to delete and then i need to choose a tab from "select all' or "deselect all" or "delete"".

Help....

Expert:  Ansh P. replied 4 years ago.
Select all > Delete > Next. Smile
Customer: replied 4 years ago.

Thanks...is it OK that I had picked the "moderate" run insttead of "advanced"?

 

Expert:  Ansh P. replied 4 years ago.
Yes.
Customer: replied 4 years ago.

I would like to thank tech who helped me yesterday in a very expediant manner. I am not a "techie" and yet was able to follow instructions and get problem fixed. I was unable to get back and thank him at the time...but, please be sure he is paid. Thanks for the great

service!!!

Expert:  Ansh P. replied 4 years ago.

Great, that was me - Tech Specialist. You have to click on accept to pay me(else I will not get paid) and any small bonus is also appreciated. Also you can leave me a feedback here: http://www.justanswer.com/feedback/leave-feedback.aspx

 

I hope you will use our services again in future.

 

Thanks & Have a great day. :)

Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8049
Experience: Professional computer engineer working as systems developer with top multinational company.
Ansh P. and 14 other Computer Specialists are ready to help you

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