Can you start the computer?
Download and install revo uninstaller: http://tinyurl.com/ydjdzrn
Use it to completely uninstall AOL. While uninstalling using Revo, be sure to delete all the registry keys when it prompts to.
Reinstall the latest version from here: http://daol.aol.com/software/95/
Let me know, in case more help required.
Is this safe to do if I am totally not computer literate?
To not loose me:
Click Ctrl + D to bookmark this page.
Later when you want to come back:
Open the browser >
Click on favorites >
Click on the earlier bookmarked link(you may need to log in again).
Let me know, how it goes.
You can click on the link, no need to type it manually.
I am getting confused again(what a surprise...) It found 7 registry items, but it is giving me more choices than that and wants me to put a check mark in front of things to delete and then i need to choose a tab from "select all' or "deselect all" or "delete"".
Thanks...is it OK that I had picked the "moderate" run insttead of "advanced"?
I would like to thank tech who helped me yesterday in a very expediant manner. I am not a "techie" and yet was able to follow instructions and get problem fixed. I was unable to get back and thank him at the time...but, please be sure he is paid. Thanks for the great
Great, that was me - Tech Specialist. You have to click on accept to pay me(else I will not get paid) and any small bonus is also appreciated. Also you can leave me a feedback here: http://www.justanswer.com/feedback/leave-feedback.aspx
I hope you will use our services again in future.
Thanks & Have a great day. :)