How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr. Clark Your Own Question

Mr. Clark
Mr. Clark, Computer Engineer
Category: Computer
Satisfied Customers: 3213
Experience:  Computer Repair Business Owner & Specialist / CIS Degree
Type Your Computer Question Here...
Mr. Clark is online now
A new question is answered every 9 seconds

Webpage error details User Agent Mozilla/4.0 (compatible;

Customer Question

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; PeoplePal 7.3; InfoPath.1; PeoplePal 3.0)
Timestamp: Sat, 3 Jul 2010 00:01:59 UTC


Message: Syntax error
Line: 64
Char: 507
Code: 0
URI: DANGEROUS URL REMOVED


Message: Syntax error
Line: 64
Char: 507
Code: 0
URI: DANGEROUS URL REMOVED

I get this on 90% of the sites I browse, I copied & pasted this error while viewing this site. How do I fix this? I have un/re installed both IE8 & Java.
Submitted: 3 years ago.
Category: Computer
Expert:  replied 3 years ago.
Hello. Welcome to JustAnswer.

I would like to ensure there is no malware on your PC.

 

First you will need to reboot your PC. As soon as your PC starts back up, when you see the PC splash screen, start tapping the F8 key with about a one second interval repeatedly until you see an options screen called Advanced Startup Options.

Select Safe Mode with Networking.

Allow Safe Mode to boot up and then agree work in safe mode.

From there, open Internet Explorer and go to http://www.malwarebytes.org/mbam.php and download/install Malwarebytes Antimalware (the scanner is free).

After installing, run a full scan. All this process to complete. When the infections are found, be sure to highlight all infections and Remove them.

You will be prompted to reboot. Do so.

After the reboot, repeat the above process to re-enter Safe Mode with Networking.

Upon entering Safe Mode with Networking, run another Full Scan with Malwarebytes Antimalware.

If you get more errors/infections, I would Remove them and then repeat again (rebooting in Safe Mode with Networking) until there are no infections.

Once you have no infections in Safe Mode with Networking, reboot and allow Windows to boot normally. Once booted in normal mode, I would run one more Full Scan with Malwarebytes Antimalware. If you get infections, Remove them, reboot and Full Scan again. If you get no infections, allow the OS to start.

 

Go to Start -> Control Panel -> Internet Options -> Advanced tab -> Reset -> Delete Personal Settings -> Reset -> OK -> OK

 

Open Internet Explorer and see if you can browse without the error.

 

Update me on the results.

Mr. Clark, Computer Engineer
Category: Computer
Satisfied Customers: 3213
Experience: Computer Repair Business Owner & Specialist / CIS Degree
Mr. Clark and 13 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Still getting the yellow triangle @ the bottom left of my screen on almost all sites I go to. On this page alone I get:

Expected '{'

jquery_1_4_2.min.js

Object Expected

ja-utils_1_2_5.min.js

Object Expected

qa.bmin.js

Object Expected

3p39g-webpage-error-details-user-agent-mozilla-4-0-compatible

I did as you suggested, downloading "Malwarebytes Antimalware" in safemode, running a scan until it showed no errors, then running again in normal start-up. It seemed to do fine then started getting these errors again.

Expert:  Mr. Clark replied 3 years ago.

Go to Start -> Control Panel -> Internet Options -> Advanced tab -> Reset -> Delete Personal Settings -> Reset -> OK -> OK

 

Open Internet Explorer and see if you can browse without the error.

 

Do you use any other browsers, such as Mozilla Firefox? If so, do you get this error?

 

Also, do you get the same error in Safe Mode with Networking?

Customer: replied 3 years ago.

Done the Advanced tab, reset, yadda-yadda-yadda. Still getting them. I only use IE8. Saw that other people using firefox were getting the same thing. I tried to go connect in Safe Mode with Networking but it never would connect.

Expected '}'

ga.js Line: 36

Code: 0 Char: 161

URI: http:www.google-DANGEROUS URL REMOVED

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; PeoplePal 7.3; InfoPath.1; PeoplePal 3.0)
Timestamp: Mon, 12 Jul 2010 23:17:55 UTC


Message: Expected '}'
Line: 36
Char: 161
Code: 0
URI: http://www.google-DANGEROUS URL REMOVED

 

I got this while I am responding to you.

Expert:  Mr. Clark replied 3 years ago.
Open My Computer. Go to C:\Windows\System32\Drivers\Etc\ and double click HOSTS. When prompted, use Notepad to open.

Copy its contents and paste here.
Customer: replied 3 years ago.
# XXXXX (c) 1993-1999 Microsoft Corp.
#
# XXXXX is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# XXXXX file contains the mappings of IP addresses to host names. Each
# XXXXX should be kept on an individual line. The IP address should
# XXXXX placed in the first column followed by the corresponding host name.
# XXXXX IP address and the host name should be separated by at least one
# XXXXX
#
# XXXXX comments (such as these) may be inserted on individual
# XXXXX or following the machine name denoted by a '#' symbol.
#
# XXXXX example:
#
# 102.54.94.97 rhino.acme.com # XXXXX server
# 38.25.63.10 x.acme.com # XXXXX client host
#
127.0.0.1 localhost
#127.0.0.1 mpa.one.microsoft.com
#
Expert:  Mr. Clark replied 3 years ago.
Two post above, on the message you keep getting, you have a line that starts URI: http://www.google-...

Our system blocks dangerous URLs.

Can you type in the "URI" line again, but put a blank space after every word?

(i.e. http ://www .google .com / whatever else is there -in the URL)

Thank you.
Customer: replied 3 years ago.

Crap! Of course it's not doing it now. But here is one from my email

 

http : // webmail . peoplepc . com / wam / js / folder - tree - static . js ? v = 6 . 1 . 19

 

and one from a search from my google search bar after the results page loaded

 

http : // uac . advertising . com / wrapper / aceUAC . js

Expert:  Mr. Clark replied 3 years ago.
Go to Start -> Control Panel -> Internet Options -> Programs tab -> Manage Add-ons

Under Toolbars and Extensions, tell me what is listed here.

Under Search Providers, tell me what is listed here.

You can use Notepad to type up the listings and the copy/paste it to this page so I can review them.
Customer: replied 3 years ago.

TOOLBARS AND EXTENSIONS

Sun Microsystems, Inc.

Java Plug-in 1.6.0_20 Enabled
Duplicate listing of above
Java(tm) Plug-In 2 SSV Helper Disabled Version 6.0.200.2
JQSIEStartDetectorImpl Class Disabled same version as above

Adobe Systems Inc.

Shockwave Flash Object Enabled Version 10.1.53.64

Microsoft Corp.

MSN Toolbar Disabled Version 4.0.379.0
Search Helper Disabled Version 3.0.126.0
Widows Live ID Sign-in Helper Disabled Version 6.500.3165.0
MSN Toolbar BHO Disabled Version 4.0.379.0
Research Disabled Version 11.0.8154.0

PeoplePC Inc.

PeoplePal Toolbar Disabled Version 7.3.0.0
Duplicate listing as above

Yahoo! Inc.

Yahoo! Toolbar Disabled Version 8.1.0.51
Yahoo Toolbar Helper Disabled Version 8.1.0.51
SingleInstance Class Disabled Version 8.1.0.51

Symantec Corp.

Symantec Intrusion Prevention Enabled Version 9.1.2.0

Name Not Available

Research Disabled
{B205A35E-1FC4-4CE3-818B-899DBBB3388C} Disabled
Diagnose Connection Problems... Disabled
Wondows Messenger Disabled
Discuss Disabled Version 6.0.2900.5921

SEARCH PROVIDERS

Live Search Enabled

Expert:  Mr. Clark replied 3 years ago.
There has to be something running that is redirecting your browser...

Go to Start -> Run -> type in regedit press enter

Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

Go to File -> Export, change the Save As Type to *.txt, navigate to your Desktop, and save the export as export.txt

Now open export.txt and copy and paste the contents here.
Customer: replied 3 years ago.

Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Class Name: <NO CLASS>
Last Write Time: 6/13/2010 - 2:21 PM
Value 0
Name: AdaptecDirectCD
Type: REG_SZ
Data: "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"

Value 1
Name: HP Software Update
Type: REG_SZ
Data: C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

Value 2
Name: NvCplDaemon
Type: REG_SZ
Data: RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

Value 3
Name: nwiz
Type: REG_SZ
Data: nwiz.exe /install

Value 4
Name: NvMediaCenter
Type: REG_SZ
Data: RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

Value 5
Name: MSN Toolbar
Type: REG_SZ
Data: "C:\Program Files\MSN Toolbar\Platform\4.0.0379.0\mswinext.exe"

Value 6
Name: Microsoft Default Manager
Type: REG_SZ
Data: "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

Value 7
Name: Bart Station
Type: REG_SZ
Data: C:\Program Files\PeoplePC\ISP6500\BIN\PPCOLink.exe -STATION

Value 8
Name: SunJavaUpdateSched
Type: REG_SZ
Data: "C:\Program Files\Common Files\Java\Java Update\jusched.exe"


Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents
Class Name: <NO CLASS>
Last Write Time: 3/2/2010 - 8:56 PM

Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL
Class Name: <NO CLASS>
Last Write Time: 3/2/2010 - 8:56 PM
Value 0
Name: Installed
Type: REG_SZ
Data: 1


Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI
Class Name: <NO CLASS>
Last Write Time: 3/2/2010 - 8:56 PM
Value 0
Name: Installed
Type: REG_SZ
Data: 1

Value 1
Name: NoChange
Type: REG_SZ
Data: 1


Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS
Class Name: <NO CLASS>
Last Write Time: 3/2/2010 - 8:56 PM
Value 0
Name: Installed
Type: REG_SZ
Data: 1

 

Expert:  Mr. Clark replied 3 years ago.
Delete the following keys...

HP Software Update
MSN Toolbar
Microsoft Default Manager
Bart Manager
SunJavaUpdateSched


Go to

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

Export, copy, and paste its contents please.
Customer: replied 3 years ago.

Key Name: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
Class Name: <NO CLASS>
Last Write Time: 7/7/2010 - 12:24 PM
Value 0
Name: ctfmon.exe
Type: REG_SZ
Data: C:\WINDOWS\system32\ctfmon.exe

Value 1
Name: MSMSGS
Type: REG_SZ
Data: "C:\Program Files\Messenger\msmsgs.exe" /background

Value 2
Name: Weather
Type: REG_SZ
Data: C:\Program Files\AWS\WeatherBug\Weather.exe 1

Value 3
Name: Messenger (Yahoo!)
Type: REG_SZ
Data: "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet

 

Expert:  Mr. Clark replied 3 years ago.
Delete MSMSGS, Weather, and Messenger (Yahoo!)

Reboot your PC.

Go to Start -> Control Panel -> Internet Options -> Advanced tab -> Reset -> Delete Personal Settings -> Reset

Then attempt to browse.

Do you get the same error?
Customer: replied 3 years ago.
Seems to be working. "Seems" to be. Hope it stays this way. Thanks again.
Expert:  Mr. Clark replied 3 years ago.
Okay, let me know if you have any more problems! I am here to assist you.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.