Hello, please do this.
1) Download this: http://www.wapopia.com/blog/wp-content/uploads/2009/08/usbstorsys.zip
2) UNzip this file to your desktop
3) Put this file in your System32 folder
4) Restart Computer
To access your System32 Folder...
1) Click Start
2) Open Computer
3) Open C Drive
4) Open WINDOWS
5) Open System32
6) Put file here
BEST OF LUCK!GOD BLESS!
I downloaded to desktop and placed in system 32. The Maxtor mass storage device still does not show up when plugged in or when I go to computer under the start menu. On a side note it still makes the sound when the device is plugged up, just not recognizable. The first file of what I downloaded takes me to http://www.dll-download-system.com/. Do I need to download that fix dll errors? It looks like some junk scanner, and there are several on there, please help!!
No thats junk do not do the error. You may have a virus or spyware re-directing your sites if you clicked on that link and it took you somewhere else.
Thats .dll file is what controls the USB ports so until thats fixed, you will not have any USB ports.
After you downloaded the file I told you to and put it in that system32 and then you did RESTART the computer so that changes took affect, that should have done the trick!
When did this problem start just today? Have you tried System Restore?
I did put all 3 in system 32, now system 32 had a lot of files in it correct?It didn't do anything different when I restarted the computer.
This computer is my itunes computer ( thats it, i dont use it for anything else )and I have filled it up with music, I really don't want to have to do system restore beacuse some music is on this hard drive and some is on the external hard drive.
I tried hooking the Maxtor device to my other computer and it never shows up??? Do I need to take the hard drive in to a professional to have it looked at??? Is the external hard drive the problem? It has never done this and it has all my pics, movies and music on it from the last five years. What is the best thing to do Anthony
Your Welcome! Its not the external hard drive but the computer itself.
Please remember that a System Restore is (NOT) a Factory Restore. It will not re-install windows or make you lose any personal files. It only puts the system back in time like 2 - 4 days ago before this problem started and its work a shot!
BEFORE you do that, download and run MalwareBytes to make sure a Virus/Spyware isnt the problem....
Please download and install the FREE Version of MalwareBytes to make sure a virus or spyware is not causing this. Perform a Full System Scan and remove all infections found. Remove all from the quarantine section as well. Restart your computer and test it out when complete.
http://tinyurl.com/3ynko23 <<<<<<<<<CLICK TO DOWNLOAD/SAVE
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I understand but I tried hooking up the external hard drive on another computer that I'm 99% sure is not infected. You are sure it's my computer, right?
Does the Power come on or does it have a light to indicate its working or not? It may be a power supply issue.
AC Adapter Replacement
Also, check this link out as well. You will see way to many people were having issues with there's as well.
You will need a hardware professional to look at it if its not a power issue.
ALL THE BEST!