What is the model and make of your laptop and do you have the Windows 7 Operating System disc?
Thanks I will try that. 1 more ? is do you know how to save files I have like pics mainly that I cannot recover?
If you have a large flash drive or an external hard drive, you can go to your picture's folders on your laptop and right click on them and select "Copy" and then go to your flash drive or External drive and open it up and click "Paste"
I always copy and paste instead of doing a backup. A backup can corrupt your files.