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I cant get my photos from my memory card to load onto computer.

 

Customer Question

I can't get my photos from my memory card to load onto computer. Nothing pops up...no autoplay.

 

Optional Information:
Computer OS: Windows 7
Browser: IE

Already Tried:
looking up answers on internet.

Submitted: 1062 days and 3 hours ago.
Category: Computer
Value: $18
Status: CLOSED
Picture
Expert:  Tech Specialist replied1062 days and 3 hours ago.

Hi,

 

Where are you inserting the memory card?

Customer replied1062 days and 3 hours ago.

inot the SD/Mini/MMC slot

Picture
Expert:  Tech Specialist replied1062 days and 3 hours ago.

Go to My computer or Computer > Can you see a drive icon for memory card here?

Customer replied1062 days and 3 hours ago.

no, I don't

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Expert:  Tech Specialist replied1062 days and 3 hours ago.

Have you ever successfully used the card with this computer?

Customer replied1062 days and 3 hours ago.

yes

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Expert:  Tech Specialist replied1062 days and 3 hours ago.

When?

Customer replied1062 days and 3 hours ago.

a month or so ago

 

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Expert:  Tech Specialist replied1062 days and 3 hours ago.

Ok go to device manager > Can you see the card reader device here? Is it having any error message?

Customer replied1062 days and 3 hours ago.

USB mass storage deivce not working properly

 

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Expert:  Tech Specialist replied1062 days and 3 hours ago.

Right click on it and choose uninstall > Restart the computer and try plugging the card again.

Customer replied1062 days and 3 hours ago.

oaky, but then I'll lose you

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Expert:  Tech Specialist replied1062 days and 3 hours ago.

To prevent this, click Ctrl + D to bookmark this page.

 

Later when you want to come back:

Open the browser >

Click on favorites >

Click on the earlier bookmarked link(you may need to log in again).

 

Let me know, how it goes.

Customer replied1062 days and 3 hours ago.

Same

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Expert:  Tech Specialist replied1061 days and 23 hours ago.

Do you have any card reader or camera or the device which uses the card?

 
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