How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Anthony Brewster Your Own Question

Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience:  MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
16299369
Type Your Computer Question Here...
Anthony Brewster is online now
A new question is answered every 9 seconds

my computer screen shows a dark gray volume box when i turn

Resolved Question:

my computer screen shows a dark gray "volume" box when i turn the computer on.
there is a yellow speaker, volume line (red) and "100". what is the fix? this
pop-up is very annoying. thanks.
Submitted: 4 years ago.
Category: Computer
Expert:  Anthony Brewster replied 4 years ago.

Hello, can you at least listen to video's and music on the computer without any problems?

 

Also, are you running a 32bit or 64bit edition of Vista? If you dont know, lets find out.

 

 

1) Click Start

2) Right-Click Computer

3) Click Properties

 

What is the System Type?

Customer: replied 4 years ago.

dont know bit edition.

sound ok on computer.

 

Expert:  Anthony Brewster replied 4 years ago.

Thanks! Please follow my instructions to find out.

 

 

1) Click Start

2) Right-Click Computer

3) Click Properties

 

What is the System Type?

Customer: replied 4 years ago.
i dont know system type.
Expert:  Anthony Brewster replied 4 years ago.

If you will do what I told you to find out then you would know.

 

1) Please click on START (This is the Vista ORB button) on the bottom left-hand corner

 

ORB

 

2) Please RIGHT-CLICK using your mouse on the word Computer

 

 

Right-Click Computer

 

 

3) Please click PROPERTIES

 

4) Look for System and under this is your System Type

 

System Type

 

 

As you can see, mine is a 64bit operating system. Now, please tell me what is yours?

Customer: replied 4 years ago.
32 bit system
Expert:  Anthony Brewster replied 4 years ago.

Perfect! Please do this for me now.

 

 

1) Click Start

2) Type regedit and press enter (in the start search box) which is below All Programs

3) Click Continue

4) Click the > sign for HKEY_LOCAL_MACHINE

5) Click the > sign for Software

6) Click the > sign for Microsoft

7) Click the > sign for Windows

8) Click the > sign for CurrentVersion

9) Click the folder called RUN & (LOOK ON THE RIGHT-HAND SIDE NOW)

 

Here, you need to keep Default, and your Anti-Virus Program if listed so they boot up when the computer turns on. Everything else you may safely right-click and delete.

 

When you have done this, restart the computer and not only should it boot up faster, but that message should be gone.

 


BEST OF LUCK!
GOD BLESS!

 

:)



Edited by Anthony Brewster on 6/22/2010 at 8:27 PM EST
Customer: replied 4 years ago.

anthony

the pop-up is now gone. thanks for your help. i will contact if it reappears.

rcotton

Expert:  Anthony Brewster replied 4 years ago.

Your very much welcomed. Please leave feedback after you click on accept. You may also save this page to your Favorites by using CTRL+D keys on the keyboard to get back in touch with my quickly.

 

:)

Expert:  Anthony Brewster replied 4 years ago.

Please click on the Green Accept Button to the right-hand side of the page here to ensure payment is made.

 

If you run into the problem again just let me know.

 

 

THANKS!

Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience: MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
Anthony Brewster and 7 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.