How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Renju Your Own Question

Renju
Renju, Computer Software Engineer
Category: Computer
Satisfied Customers: 354
Experience:  I have more than 5 years of experience in computer industry
34784004
Type Your Computer Question Here...
Renju is online now
A new question is answered every 9 seconds

I have Windows Vista with Windows Media Player 11. I downloaded

Resolved Question:

I have Windows Vista with Windows Media Player 11. I downloaded a few MP3 songs from Amazon.com. Amazon downloaded the songs, but songs can't show up on the player due to file and codec problems. Please help ASAP. Thanks SUzee
Submitted: 4 years ago.
Category: Computer
Expert:  Joseph replied 4 years ago.
What is the exact message when you try to play those files?
Make sure the extension of those files are .mp3 .
Customer: replied 4 years ago.

"the selected file has an extension (.zip) that is not recognized by Windows Media Player, but the Player may still be able to play it. Because the extension is unknown by the player, you should be sure that the file comes from a trustworthy place......"

 

Also....

 

"Windows Media player cannot play the file. The player might not support the file type or not support the codec that was used to compress the file......"

 

 

SOS!!!

Expert:  Joseph replied 4 years ago.
OK.
A Zip file is sometimes called an "archive" file. The Zip file itself is really just a container... it holds the real files inside it. The purpose behind the Zip file is transportation and storage. The Zip file acts like a ziploc sandwich bag - it holds contents inside for easy transporting and storage. This makes Zip files (and their counterpart Rar files) very valuable to file sharers and downloaders.

If you can see the downloaded file you can see the files is in .zip extension. What you need to do is Un-zip the zip file.

To unzip the downloaded file , right click on it and select Extract files. Then you can see the .mp3 files. Double click on any item to play the music.


Customer: replied 4 years ago.

Where do I "unzip" the downloaded file? And where do I find "extract files" I thought I set up as a default "MP3" for all my music downloads in the "Rip" tab. THanks.

Expert:  Joseph replied 4 years ago.
Do you know where the downloaded files are ?
How did you download the music? Using a browser or directly from Media player ?
Customer: replied 4 years ago.
I dowloaded all Amazon MP3 songs to the player. The player is my "default" for all my music. The files aren't found anywhere. But Amazon claims it had downloaded and if I download again from Amazon, I will be charged 2x for the song/album.
Expert:  Joseph replied 4 years ago.
No need to download it again. Those files are there in your computer somewhere. If you know the name of the file that you downloaded you can use the search option on top of all the folders to find out the downloaded zip file.

You search in your drives or Music folder that you can access clicking Start -> Music .As you downloaded the music from Amazon the folder name can be Amazon or Amazon music or "Amazon MP3". Find out that folder and unzip the file as I mentioned.
Customer: replied 4 years ago.
I believe the files downloaded from Amazon.com MP3 to my C:\Users\Owner\Music\AmazonMP3\......Does this help?
Expert:  Joseph replied 4 years ago.
Yes Great. Go to that folder and tell me what is there in that folder ?
Customer: replied 4 years ago.
I click on "Music" and then click on folder under Music, Amazon MP3. I search for the downloaded songs to no avail. This songs prerviously downloaded are unable to be found as a playable file(s).
Expert:  Joseph replied 4 years ago.
Are you saying that AmazonMP# XXXXX was empty ? Go in to that folder and recheck .
Customer: replied 4 years ago.

After further research, I found the Amazon MP3 songs via open file and look at "properties" I found that the file type is listed as AmazonMP3 XXXXXXXXXX amz when it should auto to file type the universal MP3. The all open as Windows Media player. How do I change the invalid file type?

 

No, the Amazon folder is NOT empty, the most recent songs downloaded do not show up under the Amazon folder.

Expert:  Joseph replied 4 years ago.
Refer this link
http://www.amazon.com/gp/help/customer/display.html?nodeId=200154210&

to sole your issue with .amz

Please refer below links also.

http://www.ehow.com/how_6085305_windows-support-_amz-mp3-format.html

It will help you in future downloads.

http://askville.amazon.com/dowloaded-mp3-file-Amazon-ended-amz-change/AnswerViewer.do?requestId=7505198

Use the amazone downloader to download the songs always.

Customer: replied 4 years ago.
I DID refer to those links TO NO AVAIL!!! That is why I'm contacting you. I've also contact Amazon several times, ALSO to no avail.
Expert:  Joseph replied 4 years ago.
Do you have the downloader from Amazon ?
Customer: replied 4 years ago.
Yes
Expert:  Joseph replied 4 years ago.
I am running out of ideas, I will opt out. other experts will help you soon.
Expert:  Renju replied 4 years ago.
Hi,

I will try to assist you in solving this problem.

I believe your problem is that the songs downloaded from Amazon are of .amz type rather than .mp3 file.

Now, I also believe you download music from Amazon using Amazon mp3 downloader application.

Correct me if my understanding is incorrect.

What happens when you try to double click on the .amz file ?
Does it open a Open With window ?
If it does, could you tell me, what are the recommended programs listed under that window ?

Customer: replied 4 years ago.

First of all, to compound the situation further, I open the Amazon MP3 downloader application and my songs are there. I click on the resume download" tab and receive this message: "one or more of your downloads failed because too much time has passed since the download started. Click Get Help tab for more info to help you continue"

 

To answer you question, when I double-click the .amz file, I receive this message: "Windows Media Player cannot play files. The player might not support the file type or might not support the codec that was used to compress the file."

Expert:  Renju replied 4 years ago.
Hi,

I believe the problems is with your amz files. The Amazon mp3 downloader would not have been able to download it completely.So, the files are corrupt.
Since the files are incomplete, the Windows Media Player cant recognize the format and cant play the file. Usually, the finished AMZ files can be easily played with Windows Media player.

Note: Another point to note is that songs downloaded from Amazon will not change to .mp3 format. It will remain as .amz files , but can be played with any players that can play mp3 files. to learn more about .amz files , click here

You may download VLC from here. and see if its able to play the amz files


Customer: replied 4 years ago.

A thought came to me and you should know that a few days ago, I rec'd an error message telling me my HP recovery disk was full and informed me to delete all unwated files, etc. which I did to no avail. THen, after further research via google, I discovered that I had too much "shadow storage" in the disc so I went to resolve the issue. The disc is fine and its not full. Could this have affected my amazon and window media download files?

Expert:  Renju replied 4 years ago.
Hi,

It could very well have.

Were you able to play the files that were downloaded fully from Amazon prior to this incident ?

How exactly did you take of the shadow storage in your HP recovery disc ?
Did you delete any documents manually ?

Edited by Renju on 6/6/2010 at 7:01 PM EST
Customer: replied 4 years ago.
Yes. Yes. I did command prompt. Yes, deleted some documents manually. Flushed everything out of recycle bin, too. It was the most tedious and frustrating episode every.
Expert:  Renju replied 4 years ago.
Hi,

I think that may well have caused the uncompleted downloads to go corrupt.
If it so, then i think we may have no other option that trying to download it again from Amazon.

As a precautionary measure, next time you download a music file , try only one and make sure that the download is completed and try to play it with Windows Media Player.
Only if you succeed , go for more downloads. If you have troubles , feel free to come back to us.

For the time being, I think you can download VLC from the link I mentioned earlier and see if you can play any of the .amz files.Try all of them because some of them might have downloaded completely and possibly are playable.

Another suggestion I would like to make is to copy contents like these (those for which you pay for) on another partition of the hard disk other than the one on which OS files are installed. So that you may not risk loosing them if you have to re install windows by formatting the partition.
Customer: replied 4 years ago.
I have unistalled and reinstalled the Amazon MP3 downloader several times and still can't get it right on the media player. The amazon songs that already downloaded are .tmp files and I'm afraid the VLC application you gave me doesn't covert that file to .mp3 if I'm doing it correctly. Also, why can't there be a "universal" file format for ALL music downloads?
Expert:  Renju replied 4 years ago.
Hi,

If the Amazon songs are tmp files , then there is nothing we can do to make them play. Tmp files are temporary files and cant be played , not even VLC.

You can do a search in your computer for *.amz to see if there are any other locations where they might have been backed up (by chance).

Regarding universal music file format, mp3 is quite common nowadays, but still .wav, .mp4, .aac files are still used. Each file type has its own advantages and drawbacks.
Customer: replied 4 years ago.
Here's an example of amazon song downloaded like this: AMZ3395.tmp and open its properties. Would this help you?
Expert:  Renju replied 4 years ago.
Hi,

Right click on the file and select Properties and see the size of the file.
Post the size here.
Customer: replied 4 years ago.

they're all 0 bytes

 

Expert:  Renju replied 4 years ago.
Hi,

I guess you know what my response will be.

0 bytes means , that is the end. That file cant be repaired.Frown

Have you tried the search I suggested ? Use " *.amz " as search keyword. Include your hidden files and folders in the search.

Edited by Renju on 6/6/2010 at 8:02 PM EST
Customer: replied 4 years ago.
If the files can't be repaired, is it ok to delete from the computer. How do I do the search for *.amz in hidden files and folders?
Expert:  Renju replied 4 years ago.
Hi,
Open START menu.
Click on Search (right side of start menu)
Search Window opens up
Click on Advanced Search on right top porton of the window.
Click on the check box saying "Include non indexed hidden and system files"
Type *.amz in search bar and press Enter key.
Customer: replied 4 years ago.
I'm sorry, I'm still at a loss here. I clicked on the Start, I don't know where the advanced search is on r top of window. Also, I can't find "include non indexed hidden and system files" and also, do I key this exactly *.amz (with the asterisk?)
Expert:  Renju replied 4 years ago.
Hi,

Click on START.
START menu opens up.

Are you able to see Search in the Start Menu ?
Customer: replied 4 years ago.
yes
Expert:  Renju replied 4 years ago.
Hi,

Click on Search and you will get a new window .
Are you able to see Advanced Search button there ?
Customer: replied 4 years ago.
there's no new window. I clicked on search, nada. I right clicked on search, nada.
Expert:  Renju replied 4 years ago.
Hi,

The following link will show you with pictures on how to do advanced search
http://windows.microsoft.com/en-US/windows-vista/Searching-in-Windows-Vista-Part-3-Using-Advanced-Search-for-those-hard-to-find-files

Now refer to the link and also my earlier instructions, try to do search for " *.amz " files including the hidden files and folders.
Customer: replied 4 years ago.
I followed the link, in fact, I printed off the link you gave me and followed instructions. I thank you for your patience with me as I'm a "lay" person and not that tech savvy. I did as instructed and it was to no avail. It seems like the files are gone and I'll have to contact Amazon.com to rectify the situation. However, before I do that, I have one more thought to this and need your input. I checked the following: I clicked on control panel to programs to default programs to set associations and found the .amz was listed under the "description column" as Windows Media Player with the "current" default as Wiindows Media Player. Shouldn't that be read as under "description column" as Amazon MP3 Download with default as Windows Media Player? I tried to correct this to this reading and couldn't do it.
Expert:  Renju replied 4 years ago.
Hi,

Yes. A simple re install of Amzon Mp3 downloader willl fix this issue.But , I am afraid it doesn't help the bigger problem that we have on our hands. All your amz files are missing from your computer.

I would recommend you to go to the Amazon website and read carefully about the downloading process using Amazon MP3 Downloader before trying to purchase more music files..Click here to learn more


Customer: replied 4 years ago.
Yes I have reinstalled and reinstalled the Amazon downloader. You missed my question, what should the .amz file correction indicate on the contol panel, programs, default program, set associations read as?
Expert:  Renju replied 4 years ago.
Hi,
I am sorry.
amz file should have default program as Amazon MP3 downloader and set association read as Windows Media Player or I tunes(If you have it installed).

Renju, Computer Software Engineer
Category: Computer
Satisfied Customers: 354
Experience: I have more than 5 years of experience in computer industry
Renju and 11 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
Renju!! Wouldn's you know, after all that aggravation and frustration, my problem is fixed!!!!! It turned out that all my defaults and its associations were SCREWED up and all over the place! I can kick myself for resolving this and bugging you people after all this aggravation. Your time was generous and gracious. I thank you again for helping me get to the bottom of this problem. Take care, Renju! Smile

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.