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Computer Engineer
Computer Engineer, Computer Support Specialist
Category: Computer
Satisfied Customers: 664
Experience:  Master in Computer Science
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My seagate external hard drive (500GB) is not communicating

Customer Question

My seagate external hard drive (500GB) is not communicating with my computer. The green light on the front panel is on.
This failure occured two days ago. The system worked that morning but would not come up that afternoon.
Any suggestions?
Submitted: 6 years ago.
Category: Computer
Expert:  Computer Engineer replied 6 years ago.
Hello,
Thank you for using justanswer.com
I am here to assist you regarding your problem

You need to check this drive with another pc so that you can know if the problem is with the computer or the drive. If the problem is with the segate then you will need to perform following steps
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=194531