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C.Martin
C.Martin, Computer Support Specialist
Category: Computer
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Experience:  12+ years experience with PC software and hardware
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My new Dell V515w printer will neither print nor delete documents

Customer Question

My new Dell V515w printer will neither print nor delete documents from the queue.
I have followed all the instructions in the reference guide (turning off the computer) and online, and nothing works. I called 87-694-3591 and got an unhelpful technician who had nothing to suggest that would resolve my problem.
I am resigned to paying a licensed Dell technician to come to my house (I write at home, and my computer is a Dell XP desk model) if you can recommend one.
Submitted: 4 years ago.
Category: Computer
Expert:  C.Martin replied 4 years ago.
Hello and Welcome JustAnswer



To clear the documents from the print queue you have to do the following:

1. Click Start > Run and type services.msc in the open box

This will open the Services window.

Scroll down to Print spooler and double-click on it

Stop the service

Do not close the Services window yet. Instead, minimise it.


Now click Start > Run and type C:\WINDOWS\system32\spool\PRINTERS. Press Enter.

Delete all the files in this folder

Go back to the Services window and double-click on Print Spooler.

This time start the spooler service.

This should clear the print queue.

Please let me know if you have any problems or questions.

Thanks
C.Martin, Computer Support Specialist
Category: Computer
Satisfied Customers: 559
Experience: 12+ years experience with PC software and hardware
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