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expresshelpline
expresshelpline, expresshelpline
Category: Computer
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Experience:  expresshelpline com
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Outlook popup says sync is broken and all email must be re-synced

Customer Question

Outlook popup says sync is broken and all email must be re-synced before it can send or receive. It then sits showing 33% done for hours without apparent progress. +. this seems to happen Monday mornings. Last time a new version of outlook connector fixed the problem.
How can I get out of this.
Submitted: 6 years ago.
Category: Computer
Expert:  expresshelpline replied 6 years ago.
Hi

Thanks for your question.
please reinstall outlook connector

http://www.microsoft.com/downloads/details.aspx?FamilyID=39db2b89-af2e-41f9-a175-f93e1377959f&displaylang=en

if that doesnt help then go to control panel->add remove program
and repair outlook from there.
or reinstall outlook. it wont earse any of your messages

Customer: replied 6 years ago.
ks for your question.
please reinstall outlook connector

http://www.microsoft.com/downloads/details.aspx?FamilyID=39db2b89-af2e-41f9-a175-f93e1377959f&displaylang=en

 

if that doesnt help then go to control panel->add remove program
and repair outlook from there.
or reinstall outlook. it wont earse any of your messages
Customer: replied 6 years ago.

replaced outlook connector and repaired Office. Same result.

Outlook connector has error message: Error. to resolve see g.live.com.1OLC12URL/3212

That turns out to be a bad address.

Note I have the same problem on 2 different computers using 2 different accounts.

Expert:  expresshelpline replied 6 years ago.
hi

that seems strange. If the problem started on the same time then the problem could be with the server of the service provider. may be they will fix the problem in few hours.
call them and see if they have anything to say
Customer: replied 6 years ago.

The Windows Live site which is the entry for Hotmail support is having troubles so have not been able to contact them

. to make it more strange my hotmail account still fails on 2 but works on a 3rd computer. This same type problem happend on a Monday last month and updating outlook connector fixed it. not this time.

I don't think you can help unless you are deep into Hotmail/Outlook support and their internal problems..

Any other suggestions?

 

Expert:  expresshelpline replied 6 years ago.
Hi

Did you reinstall outlook? That should help.

I prefer thunderbird.

http://www.mozillamessaging.com/thunderbird/

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