The initial Picasa scan may freeze or crash if it comes across a problem file on your computer. Problem files generally fall into two categories: a corrupt file or a non-jpeg file, like TIFF or GIF, created by other programs. To remedy this issue, you need to isolate and remove this problem file from the Picasa scan. Please use these steps:
As Picasa scans your photos, a small notifier in the lower-right of your screen will quickly shuffle through the photos and folders found. When Picasa freezes or crashes, this notifier will generally pause on the file/folder in question. If you can identify which file/folder is causing the problem, follow these steps:
If you're unable to identify the problem file using the Picasa notifier, move on to Step 2.
When Picasa crashes after scanning a problem photo or video, it may create a record of the problem file. Please take the following steps to locate this record and exclude the file from Picasa:
The locations of any bad picture or video files will be in the Notepad document. Similar to Step 1, you can then use the Folder Manager to remove the file from the Picasa scan immediately upon startup.
If you can't locate 'PicasaBadFile.txt', please move on to the next step.
If you've haven't yet located the problem file, you need to determine which file type is causing the problem. If you have a file type that you suspect may be the cause, remove it from Picasa. This could be a new RAW file, a non-standard TIFF or GIF file, or some other type of uncommon file type. Otherwise, follow these steps:
Eventually, you'll add the file type of the file that is causing Picasa to crash. By excluding this file type, Picasa should run normally. If you'd like to further narrow the search or if you experience the problem while scanning a corrupt jpeg file, please move on to Step 4.
To locate the folder that contains the problem file, follow these steps:
Eventually, you'll add a folder that contains the corrupt file that crashes Picasa. Once you've identified the corrupted file, you can either use the Folder Manager to remove that folder from Picasa or you can delete the file from your computer.