Hi I have Maxtor external drive 640GB more than 6 months.I used this as backup for my laptop storing the most critical business information as well as important family confidential doc.Unfortunately my laptop was crashed due to virus thus no choice but formatted.Now when I connected to Maxtor storage drive it can not be detected.Symptom : There are two power adapter both are 240VAC input and 12VDC output. A: is manufactured by Asian Power Device Inc Model : S/N XXXXXXXXX when I connected to the hard drive no power indicator light was lit at all.B; is manufactured by GC1 Technologies Model no: AM1200500BWhen it was connected to the hard drive: the power indicator light was lit.But when connected to the laptop it can not be accessible. Suspected two problems.1. May be wrong power supply adapter is being used. 2. Or the drive is hang temporarily.The product hard drive no is: 9NT2AG-500S/N : 2HA47TRGfor 1. Pl advice the DC voltage requirement whether 12VDC or 9VD
Computer OS: Windows VistaBrowser: Firefox
Hello,Thanks for using JustAnswerConnect the 2nd adaptorand connect to USB Then right click the computer icon >>Manage>>CLick on disk managementand check the external harddiak detected there as DISC 1 or not RegardsSibu
I did as suggested. But I can't detect disk 1 as external drive. Only seen Drive C & D as partitioned only.Please advice what is the other method.
Okyou need an original power adaptor of 12 volt18 watt or greater
What is the original power adapter brand name and model no or S/N.Which store in Singapore is carrying such model?Pl advice.Thanks
You can get it online from belowhttp://cgi.ebay.com/AC-power-adapter-for-Maxtor-OneTouch-One-Touch-IV-4-HDD_W0QQitemZ140399406004QQcategoryZ158845QQcmdZViewItem
I will try buying in Singapore for 12VDC 18W.But I doubt it would work anyway I will try. So long as regulated power supply should work if the power suuply is the main reason.Thank youI will come back to you tomorrow