How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Computer
Satisfied Customers: 6012
Experience:  Bachelor in Technology, 7+ years of experience
33602187
Type Your Computer Question Here...
Sandy is online now
A new question is answered every 9 seconds

My Outlook Express keeps freezing. I close it, get the no

Resolved Question:

My Outlook Express keeps 'freezing'. I close it, get the 'no response' message, re-open & it happens again.....not always, but enough to drive me nuts.
Submitted: 6 years ago.
Category: Computer
Expert:  Sandy replied 6 years ago.
Click start, click run, type msimn.exe /safe and hit OK.
1. In Outlook Express, on the Tools menu, click Options.
2. Click the Maintenance tab, click to clear the Compact messages in the background check box, and then click OK.
3. Quit and then restart Outlook Express.

Now, reset internet explorer as well.
Exit all programs, including Internet Explorer (if it is running).
Launch Internet explorer
Click Tools
Click Internet Options.
Click the Advanced tab.
Under Reset Internet Explorer settings, click Reset. Then click Reset again.
When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
Start Internet Explorer again.
Customer: replied 6 years ago.
You tell me to reset internet explorer as well. I don't us IE, I use Mozilla Firefox.
Expert:  Sandy replied 6 years ago.
But, you should reset internet explorer as well as both internet explorer and outlook express are inter-related to each other.
Expert:  Sandy replied 6 years ago.
Hello Sir/Madam, Is it fixed?
============================== If you get some help, please hit Accept as this is how I would get paid for my Time and work. Please leave positive feedback if the issue is fixed, if not ask me again instead of leaving negative feedback. Bonus would be highly appreciated.
Customer: replied 6 years ago.
I am so sorry! My broadband crashed and just came back up. I do have one further question. You said to click to clear the Compact messages in the background check box
in IE. Mine does not say that.
Expert:  Sandy replied 6 years ago.
Click start, click run, type msimn.exe /safe and hit OK. 1. In Outlook Express, on the Tools menu, click Options. 2. Click the Maintenance tab, click to clear the Compact messages in the background check box, and then click OK. 3. Quit and then restart Outlook Express. Now, reset internet explorer as well. Exit all programs, including Internet Explorer (if it is running). Launch Internet explorer Click Tools Click Internet Options. Click the Advanced tab. Under Reset Internet Explorer settings, click Reset. Then click Reset again. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box. Start Internet Explorer again.
Customer: replied 6 years ago.
By clearing the compact messages, will all the emails I am currently saving within OE be deleted?
Expert:  Sandy replied 6 years ago.
No,this will simply compact them and the emails would not take much more space and as a result of which, it would not freeze and start running fast.
==================================
If you get some help, please hit Accept as this is how I would get paid for my Time and work. Please leave positive feedback if the issue is fixed, if not ask me again instead of leaving negative feedback. Bonus would be highly appreciated.
Sandy and 2 other Computer Specialists are ready to help you