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Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 12695
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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iTunes will not re-install, error 2324

Customer Question

iTunes will not re-install, error 2324.

Already Tried:
Completely uninstalled iTumes. Re-download and still get the 2324 error "installer has encountered an unexpected error installing this package. This may indicate a problem with this package."

Submitted: 6 years ago.
Category: Computer
Expert:  Dustin replied 6 years ago.

Welcome to JustAnswer.com. I am one of the experts who will assist you today!

Were you able to successfully uninstall iTunes?

Customer: replied 6 years ago.
yes , but Itunes helper folder would not delete nor would ipod. I went into safe mode and then they deleted.....
Expert:  Dustin replied 6 years ago.

Here is what id like you to do.. it seems you have some stuck entries..

Please go to the link below.

http://support.microsoft.com/kb/290301

around the middle of the page there is a link to download the windows installer cleanup utility..

download it, install it , then run it..

use it to remove all traces of

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

then.. restart the computer, and attempt to install itunes again..

this time.. i want you to save the installation file to your computer first..

and then once saved, disable your firewall and antivirus, and then install from the saved file on the computer.