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Ok, first, I would simply uninstall and then reinstall TWC.
If that does not resolve the issue, then uninstall TWC and then download and install a older version. Seems that a lot of users are having issues with a update of the TWC.
If none of this works out, let me know and we will proceed from this point.
Yes, you are correct.
Do you wish to continue on with being able to use it?
If so, please let me know what Windows you are using.
Ok, so this is looking to be a more massive issue in IE.
I need o know, what IE version are you using. IE 7, 8, etc.
I apologize, I have been away for a little while.
I am still needing to know what version of IE you are using on your system. I need this to be able to know the exact steps to tell yo to go.
Great! Good one for this purpose.
Ok, go to Start, then Programs, the Accessories and then look for IE (No-addons) Start this IE and see if all is ok.
If it is, then close it out and then go to Control Panel and Internet Options and open it. Do the Delete button and make sure to delete Temp files, History - and for this T/S, make sure to NOt leave a check in the box that talks about preserving data for your favorite sites.
Next, click on Start, then RIGHT click on My Computer and choose Properties in the pop-up menu. When the box opens, look for a button that says Cleanup. Let it start and make sure to check everything in those boxes. Let this run.
Now reboot and try again on your IE.
Let me know if this does not work and we will proceed.
Ok, thanks for following thru on that for me.
Here is a test that will help me know if we actually have another program interfering with IE doing its job.
Restart or power up the system, if off, and just has soon as you see anything on the screen, start tapping rapidly, 4 or 5 times, the F8 key. Your going to think about just holding it down altogether, but this will cause an error, so please do not do so. Tap rapidly.
We are looking for a menu on the screen that says, "Windows Startup Menu". If you do make it there, then you will use the down arrow key and move down to "Safe Mode with Networking" and then tap Enter.
(To get out of this special mode, shutdown and reboot, and it will go back to normal mode.)
Note also that not everything functions in this mode, and / or may look different. This is ok and normal.
I need you to get to this special desktop and then open IE and see if you can get to your pages for me.
Ok, this is all helpful. What that tells us, is that there is no other program interfering with IE.
I want you to go back to the no addon IE and then to the manage addons and in the box disable all addons you have.
Reboot and try again. If it does ok, then we know it is an addon crashing. ONce we know that, you can slowly enable them back ONE at a time until we see IE stop working then we know which one it just caused the issue.
Ok, then lets get a little more extreme on the resolve:
Go to Control Panel thru Start. Now go to Add/Remove Programs and open it. Look for anything in the list to do with POGO and if there is anything, uninstall it. Once done, reboot and try again and see if you can run it. Of course you will have to reinstall it first.
If that does not resolve it, then do this:
Run System File Checker (sfc):
Click on Start, then go to Run, then type, "command" in the run box that pops open.
In this black command prompt box (will show something on the black screen like, c:\windows\_ ), I need you to type, "sfc /scannow" and tap on the Enter key. This will take a while to run, upwards of an hour or more. Once it is done, please reboot.
From there try your IE.
If that does not work then we are going to uninstall IE 8 has the next step to solving this:
Go to Control Panel from Start. Once Control Panel is open, then look for Add/Remove Programs and open it.
Now look down thru that list and find Internet Explorer 8.0 and click it once to highlight it. Now click on Uninstall.
Let it totally uninstall, and then - if it does not do so on its own, reboot again.
Now try IE 7 and see how it does.
Let me know if none of this works and we will go from there. Also, please do not install or do other steps, this is only componding the issue and throwing items into the issue to make it hardder to solve.
Ok, and it is:
Ok, lets try and get this under control for us.
Its ok first, that it asked for the CD - on sfc it does so sometimes. I am concerned it does not seem to be finding the CD. This though, maybe nothing more then a dirty CD or such, so just make sure there is no fingerprints or such on the CD and put it back in.
Yes, the sfc may ask you several times about files. I have seen times when I had upwards of 80 times I had to tell it to go on thru.
What I want you to do, leave the CD in, and when it gets thru, start it over again. Each time it ask, make sure to tell it to replace the file (I do not remember the exact wording on this, but whatever it says for replacing the file, do that)
If by chance, it still is not reading the CD, then on each question, click on ignore or cancel.
Let me know when your done with this and how it went.
Ok, this helps some then.
Lets try to do a System Restore, since you know a date for this issue.
Here is what you do:
This is the "roll-back" of the system to a previous point in time. NOTE: This is a safe way to roll-back and should not destroy your data. If you have any way to backup your data, it is always a good ideal to do so beforehand.
Click on Start (in Vista or Windows 7, look for the Start Orb), then go to Programs, then Accessories, and then look for System Restore. (If you cannot find System Restore there, then look under the sub-menu under Accessories that says System Tools)
Click and open System Restore.
In the window that opens, I need you to make sure the radio (round) button is on the one that says Restore and click on Next. Now you are going to look for a date that is available that is before the time the issue started. Note the arrows at the top of the window will move the months backwards and forwards. An example of this would be that your issue started on Jan 6th, and you have an entry that says Jan 5th, then this is what you would pick by clicking on it in the calendar and then click on Next.
The restore might take some time, and your system will reboot itself. Let it run until you are back to a normal desktop or logon screen, then check and see if the issue is still present.
Let me know and we will go from this spot forward.
Ok, next lets do a scan of the registry for corruption - especially with what you just stated.
I am going to give you a link to a wen site. Download and install the program. Let it scan the registry for errors and correct them.
Let me know how it goes.
I forgot that they had changed to a pay model.
Here is the one I use on my personal systems:
Lets us this one and clean them all up.