Hello, please try this.
1) Click Start
2) Click Run
3) Type temp
4) Press enter/click ok
5) DELETE EVERYTHING
6) Close it
After this, please do this...
3) Type %temp%
Finally, please do this...
3) Type prefetch
Now, I need you to restart the computer. Then I need you to do 1 more thing before you attemp to re-install that software.
Please download and install ccleaner and follow my instructions below...
Download/Install CCLEANER. Here is the link...
http://tinyurl.com/29wdojt <<<<<<<<CLICK TO DOWNLOAD
Click Download The Latest Version in the top-right hand corner. Once you have this software installed, run it for me. Now i want you to do this with it.
1) Check all boxes under these Categories
- Internet Explorer
- Windows Explorer
- Advanced (DO NOT CHECK WIPE FREE SPACE FOR NOW)
Wipe Free Space is like Disk Defragment, its very good to use but it takes a while to run it.
2) Click Run Cleaner
3) Click Registry on the main left hand side column
4) Click Scan for Issues
5) Click Fix Select Issues
6) Click No
7) Click Fix All Select Issues
8) Click Ok
9) Click Close
10) Close CCLEANER & Restart Computer
Now you may install your software and you should not have any issues.
BEST OF LUCK!GOD BLESS!