How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask namstech Your Own Question

namstech
namstech, Electrical Engineer
Category: Computer
Satisfied Customers: 2126
Experience:  M.S. Signals and Information Processing
31303650
Type Your Computer Question Here...
namstech is online now
A new question is answered every 9 seconds

Still can not turn on real time scan Lisa

Customer Question

Still can not turn on real time scan
Lisa
Submitted: 6 years ago.
Category: Computer
Expert:  namstech replied 6 years ago.

Welcome to JA expert services:

Which antivirus software are you using?
Customer: replied 6 years ago.
McAfee
Expert:  namstech replied 6 years ago.

Please follow the below steps:

1. Check and delete if you find any other antivirus software installed in add/remove programs.
2. Click start –> run, type services.msc, In the window that opens up check whether the start up type for all the McAfee programs are in started and Automatic. If not click on the particular service and change it to "Automatic" .

3. Click on the recovery tab (at the top) and select all three failures to be Restart the service
4. Click on OK

5. Close all open programs and restart the computer . and then try to update McAfee

If you have any issue, please inform

Regards

Customer: replied 6 years ago.
I did that and I still can not turn on McAfee real time scan.
Lisa
Expert:  namstech replied 6 years ago.

Please try this

  1. Download and save the utility from the link below to your desktop:
    http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix
  2. Please append .cmd with the above address and paste in your browsers address bar.

  3. Right-click oas-disabled-fix.cmd and select Run as Administrator.

    If you receive the error StopService: Unable to open service McShield via SCM (5), press CTRL+C to terminate the process. You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.

  4. Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.
Regards

Edited by EngineerNajeeb on 4/20/2010 at 6:20 PM EST