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My hotmail account keeps sending out spam emails to everyone

 

Customer Question

My hotmail account keeps sending out spam emails to everyone in my contact list even when i am not signed into my account. How do i stop this and avoid this from happening again.

 

Optional Information:
Computer OS: Windows Vista
Browser: IE

Already Tried:
deleting the deleted emails in my account

Submitted: 1135 days and 13 hours ago.
Category: Computer
Value: 11 €
Status: CLOSED
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Expert:  namstech replied 1135 days and 13 hours ago.


Can you access your account normally or are you facing some sign in problems also?

Best Regards

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Expert:  online_help replied 1135 days and 13 hours ago.

hi there,

I'll be happy to assist you.

I recommend that you scan your computer for malware or spyware infection. For more info, please read the article: Recent reports of Account hijacks found at:

http://windowslivehelp.com/solutions/safety/archive/2009/04/29/recent-reports-of-account-hijacks.aspx

In addition, you could also check your account’s signature and vacation reply if they were altered.

To check your signature:

1. In the upper-right corner of the Windows Live Hotmail home page, click Options, and then click More options.
2. Under Customize your mail, click Personal e-mail signature.
3. Delete your signature in the box, and then click Save.

To check your vacation reply:

1. In the upper-right corner of the Windows Live Hotmail home page, click Options, and then click More options.
2. Under Manage your account, click Send automated vacation replies.
3. Click Send vacation replies to people who e-mail you.
4. Delete the message in the text box, and then click Save.

source: http://windowslivehelp.com

Hope it will help you.

Thank you for asking your question on JustAnswer!

Good Luck!

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Customer replied 1135 days and 13 hours ago.

I am able to sign into my account normally with no problems and I have a second hotmail account that is not affected. I have scanned my computer and there doesn't seem to be any problems with any other programs!

Accepted Answer

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Expert:  online_help replied 1135 days and 13 hours ago.

hi,

just try to change the password XXXXX your mail account very first and then check.

for more info see below link.
http://ask-leo.com/someones_sending_from_my_email_address_how_do_i_stop_them.htmlonline_help40274.3683219097

Expert TypeComputer Support Specialist
Category: Computer
Pos. Feedback: 93.5 %
Accepts: 1008
Answered: 4/6/2010

Experience: MCA with 3+ year experience

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