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Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience:  MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
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I have a HP Compaq 6910p laptop. When I start it up I end

Customer Question

I have a HP Compaq 6910p laptop. When I start it up I end up with a black screen. What to try?
Submitted: 7 years ago.
Category: Computer
Expert:  Anthony Brewster replied 7 years ago.

Hello. Lets try to Repair It..

 

 

1) Turn on the computer

2) Start tapping/pressing F8 until you see Advanced Options Menu

3) Select Repair Your Computer and press enter

4) Click Next

5) Click Startup Repair

6) Restart your computer when complete to see if that fixed it.

 

Windows Vista/7 Startup Repair (GUIDE)


http://www.bleepingcomputer.com/tutorials/tutorial148.html

 

 

 

 

If that did not work, try a system restore.

 

1) Turn on the computer

2) Start tapping/pressing F8 until you see Advanced Options Menu

3) Select Repair Your Computer and press enter

4) Click Next

5) Click System Restore

6) Restart your computer when complete to see if that fixed it.

 

Windows Vista/7 System Restore (GUIDE)


http://www.bleepingcomputer.com/tutorials/tutorial142.html

 

 

 

 

BEST OF LUCK!
GOD BLESS!

 

:)

Customer: replied 7 years ago.

I cannot pull up the advanced options menu.

Might it be my Safeboot?

Expert:  Anthony Brewster replied 7 years ago.
Not Sure. Just make sure you turn off the computer completely. Since its a laptop, remove the battery and ac for like 1 minute. Then put them back in and turn it on and hit F8, F8, F8, F8, F8, F8, and you should see it right after the HP Boot Screen and before Vista tries to load....
Customer: replied 7 years ago.
It does not come up.
Expert:  Anthony Brewster replied 7 years ago.

Then im afraid you will have to use the Factory Settings to re-install windows....

 

 

This is how you put it back to Factory Settings...

 


1) Press and Hold the F11 key during boot.


If you are unable to get into Windows to start the recovery then you start the process when you first switch on the PC.


As soon as you turn on your PC, tap the F11 key on the keyboard until you get the "Windows is loading files..." message. When Recovery Manager has loaded click advanced options. Choose system recovery.

 

If you wish to try and backup any data then choose backup your files first and follow the on screen instructions. To run the recovery without backing up your data choose to recover without back up.

 

The recovery will launch and restore your system back to it's factory default state.

 

 

This is how you put it back to Factory Settings from desktop...

 


1) You can start the recovery from within Windows as follows:


Click Start
Click All Programs
Click Recovery Manager
Click Recovery Manager again


Click next when the Recovery Manager program loads. You will be prompted with several questions before the recovery starts.

 

"Would you like to perform a program recovery?" - choose no
"Would you like to perform a driver recovery?" - choose no
"Would you like to launch Microsoft System Restore?" - choose no
"Would you like to recover your computer to its original factory condition?" - choose yes

 

The computer will now restart and launch the recovery program.

 

 

NOTE: Some computers are F10.


OR

 

1) Turn on the computer

2) Start tapping/pressing F12 for Boot Menu

3) Insert HP Recovery Disc

4) Select DVD/CD-ROM and press enter

5) Press any key to start the installation


http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00809678&product=18703#RestoreWithoutWindows

 

 

 

HP: 1-800-474-6836 (Call To Order Recovery Disc Set)

 

 

BEST OF LUCK!
GOD BLESS!

 

 

:)

Customer: replied 7 years ago.
As this is a laptop set up and given to me by a company on who's Board I sit I will jhave to consult with them before going further.Appreciate the effort.
Expert:  Anthony Brewster replied 7 years ago.

Your Welcome! Vista is known to have issues like this thats why now Microsoft is calling it a Trail-N-Error. The best solution would be to upgrade or do a clean/install for Windows 7.

 

 

If you need anything else just let me know!

 

 

:)