How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 10058
Experience:  Worked With The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Computer Question Here...
Dustin is online now
A new question is answered every 9 seconds

how do I get the DPFMate driver so I can put pictures in a

Customer Question

how do I get the DPFMate driver so I can put pictures in a photo key chain
Submitted: 4 years ago.
Category: Computer
Expert:  Dustin replied 4 years ago.
Hello, and welcome to Just Answer..

My name is XXXXX XXXXX I am one of the experts who will be assisting you!

please plug the keyring into a usb port, then plug it into the computer..

on the back of the digital keyring..

press the menu key to turn on the keyring... ( you may have to hold it down for a few seconds..)

then wait a few seconds and tap the menu button again.. you should now see a menu on the keyring itself..

select the USB connect option

then allow it to connect...

now a screen should come up on the computer that looks like this..
dpfmate photo transfere

click on the top setting for run Run DPFmate.exe

this will install the software.. and you will be good to go..

if you run into any issues. let me know!


Customer: replied 4 years ago.
I have tried all that before, and I just tried it again. A box pops up saying windows does not recognize this driver.
Expert:  Dustin replied 4 years ago.
Ok, instead of clicking run.. click the second choice for open the device and view files..

then find the DPFmate.exe file, right click on it, then click on trouble shoot compatibility,.

let me know what happens..
Customer: replied 4 years ago.
I managed to find this much out but I don't know what it means. "Windows has stopped this device because it has reported problems. (Code43)
Expert:  Dustin replied 4 years ago.
It means that the device wont run on windows 7..

the only possibility is if you have windows 7 ultimate, enterprise or professional..

if you have one of those. you can download and install the xp mode from microsoft..

here is the link to do so..

http://www.microsoft.com/windows/virtual-pc/download.aspx

you may be able to install the keyring in xp mode once you have downloaded and installed it..

( that is after all what xp mode is for)



Customer: replied 4 years ago.

I tried to get this working with another computer that was vista and it didn't work with that either. I kept getting the same response as now. Does that mean anything? Maybe the key chain could be defective what do you think?

Expert:  Dustin replied 4 years ago.
Its only made to run in xp..

you could try to run it on vista for compatibilty mode for wiondows xp sp 2..

it may work that way..

Or it could be that the device is defective..I have read that people have been able to use it with vista.. Windows 7 is shaky at best..

Is there any way you can get it returned.. or refunded?

Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 10058
Experience: Worked With The US Army as A Network Switching Systems Operator/Controller
Dustin and 18 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
Thanks so much for your help. I will try it on my daughters computer since hers is xp. If that doesn't work then I'll try to take it back. You'd think it would tell you in the directions that it doesn't work with Windows 7 or Vista.
Expert:  Dustin replied 4 years ago.
Ok... that sonds good.. If you save this link by doing the following

You may want to press control D , and save this page, so you can come back to it later and not have to start a new question.. which will charge you a new security deposit!

Once saved, you can continue to respond to me, when you try to install it on the xp computer.. I will help you install it on that one if you run into any issues..

thank you for working on this issue with me..

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.