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RPI Solutions
RPI Solutions, Support Specialist
Category: Computer
Satisfied Customers: 9561
Experience:  5+ Years in IT, BS in Computer Science
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I have an HP Officejet 4315 all in one, it is printing so slow

Resolved Question:

I have an HP Officejet 4315 all in one, it is printing so slow that it has taken 15 minutes to print a test page & it is still not finished. Any idea why this suddenly happened & how do I fix it???
Submitted: 6 years ago.
Category: Computer
Expert:  RPI Solutions replied 6 years ago.
HelloCustomer

Welcome to JustAnswer Computers. I will be happy to help you with your computer problem today.

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over. If for some reason it does not follow these instructions:
(a) Unplug the printer
(b) Manually slide the carriage over until you can get the ink cartridges out.
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Thanks,
Robert Preston
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