How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Your Own Question

Jason
Jason, Computer Expert
Category: Computer
Satisfied Customers: 10937
Experience: 
Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason is online now
A new question is answered every 9 seconds

need password for acer one aspire on.one day i turned on computer

Customer Question

need password XXXXX acer one aspire on.one day i turned on computer and i had a harddisk security primary master wdc wd1600bevt-22zctlock.i never set on up and need to access computer
Submitted: 4 years ago.
Category: Computer
Expert:  Jason replied 4 years ago.
Good day,
Can you please explain your issue in further detail? Does windows start to boot up at all?

Thank you.
Customer: replied 4 years ago.
it starts to boot then the harddisk security pops up and requires me to enter a password.the code is primary master wdc wd1600bevt-22zctlock.I never set one up before.
Expert:  Jason replied 4 years ago.
Thank you for your response.

So, the password XXXXX comes up only a few seconds after you turn the computer on and before windows starts loading?
Expert:  Jason replied 4 years ago.
What is the brand and model of your laptop?
Customer: replied 4 years ago.
yes i went into the insydeh2o utility set up under security and tried to change the setting but hdd password XXXXX XXXXX and need one to access computer
Expert:  Jason replied 4 years ago.
I am sorry, but I do not think I understand what you just told me.

Did you set the password XXXXX the computer's bios?
Customer: replied 4 years ago.
no i was just trying to see if i could possibly reset it but no
Expert:  Jason replied 4 years ago.
Ok, what is the brand and model of your laptop?
Customer: replied 4 years ago.
acer aspire one netbook
Expert:  Jason replied 4 years ago.
Before we start, try entering the password XXXXX you set in the bios, but make sure that the CAPS lock key is on. All the letters must be in uppercase.

Enter your password XXXXX all uppercase and press enter.


The instructions to reset the password XXXXX lengthy, so I am going to ask that you follow this link and do the steps there.

http://macles.blogspot.com/2008/08/acer-aspire-one-bios-recovery.html

After performing the steps outlined in the above website, your bios will have no password.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Jason
Jason
Computer & Network Technician
3842 Satisfied Customers
Over 10 years of professional experience.