Hello, I am John Cappuccio, Computer Science Engineer. I will be happy to help you.
Ok, please follow the steps below to uninstall the printer software completely and then re-install it:
1- Unplug your printer from the computer
2- Uninstall the HP printer software going to Start, Control Panel, Add or Remove programs
3- Download "windows install cleanup" tool. Go tohttp://support.microsoft.com/kb/290301
and click on "Download the Windows Installer Cleanup Utility package now" to download and install this tool
4- Remove any HP printer application using this tool.
5- Restart the computer.
6- Download the newest driver here:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-71555-2&lc=en&dlc=en&cc=us&lang=en&os=228&product=3831770
And click on the "Download Now" button. When the download is over please run the file
Select OPEN or RUN when prompted
7- After the new driver is installed please restart your computer (BUT PLEASE BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART)
8- Turn on your printer and plug in the USB cable to another available USB port in your computer
9- Please come back to this page and let me know even if it worked or not.
Computer Science Engineer
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