Welcome to JustAnswer.
Are you talking about MyStart IncrediMail?
I want some more information before I can help you:
Are you talking about MyStart IncrediMail in your original question?
Please let me know this asap, so that I can help.
I am providing you a guide on how to remove MyStart: http://help.incredimail.com/incredimail/help_center/help_article.aspx?is=t&article_id=275&lang_id=9
Hope this helps, let me know, if you have any further questions.