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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23538
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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how do I get back my old hotmail e-mail account

Customer Question

how do I get back my old hotmail e-mail account
Submitted: 6 years ago.
Category: Computer
Expert:  Andy replied 6 years ago.

Welcome to JustAnswer !! I am Andy and I will be glad to help you out with your issue today.

Have you lost the password XXXXX your old hotmail account

Customer: replied 6 years ago.
No. I cancelled it do to someone getting into my computer and stealing my contact list. They continued to send e-mails to my contacts selling electronic equipment.
I cancelled a hotmail account and want it back.
Expert:  Andy replied 6 years ago.

If you cancelled the hotmail account, you need to goto and create a new account with the old username.

Did you try that

Customer: replied 6 years ago.
I did that and they responded with not available.
Expert:  Andy replied 6 years ago.

When you cancelled your hotmail account all your contact list was deleted too. So there is no way for the new account holder to see it.

And as you cancelled it you dont own it anymore. So we cant complain to hotmail about it.

But the problem you are facing is a different one.

It can happen for two reasons :
1. Your email address is used by Spamming servers who use your identity to send emails. These are not genuine emails and do not originate from your computer. It is spam and if your email address is already there on such spam websites than there is not much you can do. Basically those websites send emails in your name and most email services filter such spam easily.

2. Your computer is infected with Malware / Spamware and so your computer automatically sends these emails.

To take care of Issue 1 you need to either ignore such emails or change your email address as there is no way of getting hold of thousands of spamming websites.

To take care of Issue 2 please do this :

Please download - click here >> Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware

  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Feel free to ask any question or concern you may have. I will be glad to help you.


Please click "ACCEPT" to pay me for my work.

Positive Feedback and BONUS are always appreciated.


Customer: replied 6 years ago.
I have taken my computer to the geek squad,had it cleaned protected.

Not happy with answer , sorry
Expert:  Andy replied 6 years ago.

You read my answer and then took it to Geek Squad and got back to me in 12 minutes.

That was really quick

Customer: replied 6 years ago.
I took my computer to the geek squad right after my contact list was stolen from my computer. I kept my e-mail for months after that happened. Finally friends said get rid of that e-mail address. I did. That e-mail address was linked to my face book account and I cannot get into my account.

How do I send a e-mail to hotmail were they will respond to me on reinstating my old e-mail account. I would like to talk to someone but I have tried that already and they do not handle hotmail by phone. I already have gone to

so far you have not answered my question. I know it can be done.