thanks for asking your problem on justanswer.com
Please try to download the printer driver from this link
ok then please try this
ok, please try to maintain your printer as mentioned in this link
Please unplug the printer from power and computer after that shut down the computer and after 2 minutes again plug in the printer and restart your computer.
Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:
(1) Open the printer(2) Remove the ink cartridges from the print head.(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.(4) Repeat this until there is no ink residue coming off on the cotton swab.(5) Once finished, allow to dry and replace the cartridges(6) Try to print something now
Thanks for having patience