How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kevin Your Own Question

Kevin
Kevin, Computer Systems Analyst
Category: Computer
Satisfied Customers: 2054
Experience:  Microsoft Certified Professional (MCSA, MCP) Technician with over 20 years of PC experience.
26642388
Type Your Computer Question Here...
Kevin is online now
A new question is answered every 9 seconds

My old laptop computer died. My ITUNES library now only exsists

Resolved Question:

My old laptop computer died. My ITUNES library now only exsists on my IPOD. ITUNES on my new computer will only allow me to upload ITUNES purchases, so all my CD uploads, etc, are stranded on my IPOD. How do I upload my ENTIRE ITUNES library to my new laptop?
Submitted: 4 years ago.
Category: Computer
Expert:  Kevin replied 4 years ago.

Hello and thank you for using JustAnswer. My name is XXXXX XXXXX I will be assisting you today.

 

Is it only music on the iPod you are trying to bring into your library?

Customer: replied 4 years ago.

there are a couple movies and games on the IPOD I'd like to bring over as well. The music is the important isssue to me though.

Expert:  Kevin replied 4 years ago.

Apple sure doesn't make this stuff easy on us, do they?

 

You will want to do this in two steps. I used to put together instructions for this, but found a youtube video that explains how to do it:

 

http://www.youtube.com/watch?v=1TrGF-z8AJU

 

You will be moving everything to a folder, then adding the folder. After this is done, you can use this software to move the movies. It is a demo, but will give you enough to transfer your movies for free:

 

http://www.imtoo.com/ipod-computer-transfer.html

 

If the games were purchased, you can download them again with your iTunes library. Log into iTunes, then click Edit>>Preferences. Click the Store tab and then enable the checkmark reading 'Automatically Download Prepurchased Content.' Exit this window, then click Store>>Check for Available Downloads.

 

Anything you purchased should start downloading into your library at this point.



Edited by Kevin N on 3/1/2010 at 10:24 PM EST
Customer: replied 4 years ago.
Ok, I downloaded the files off the IPOD onto my new laptop... well, most of them. Managed to get approx 9 of 11 Gig of music moved before I got an error message and it stopped copying. Tried to upload the 9G of music into ITUNES and nothing. I followed the steps, clicked on the back up folder on my desktop as the You Tube vid instructed, and nothing happens. The text box closes and nothing.
Expert:  Kevin replied 4 years ago.
Okay - regarding the folder on your desktop, did you go into iTunes, then click File>>Add Folder to Library? If you select the folder you made, everything should be pulled in.
Customer: replied 4 years ago.
correct. Through ITUNES, clicked FILE- ADD FOLDER TO LIBRARY. I'm certain its the right file. Could it possibly make a difference that I already uploaded the "Purchases" off the IPOD into ITUNES on the new computer? I dont see how it could, but ITUNES baffles me. I have the same 5 gig of "Purchases" in ITUNES now as compared to when we started this. Should at least be up to the new 9 G that we downloaded off the IPOD to the desktop folder.... grrrrr
Expert:  Kevin replied 4 years ago.

It shouldn't make a difference...

 

If you click on Edit>>Preferences, then the Advanced tab, then enable the 'Copy music to my library' checkmark, does this make a difference?

 

 

Customer: replied 4 years ago.
No luck :( I noticed that I can select individual songs "upload a FILE" and that will work, but not the whole folder under the "upload a folder" tab.
Expert:  Kevin replied 4 years ago.

With the 'Add Folder' option, are you selecting the very top level folder? There should be a folder you named, like 'My Folder', then all of the other folders below it. Are you adding it at the 'My Folder' level?

Customer: replied 4 years ago.

Yes. Not selecting a sub folder

Expert:  Kevin replied 4 years ago.

I found another way...

 

This software works like Imtoo, but it's free. This is the first free version of this kind of software I have found - this should move everything over:

 

http://www.ipodpctransfer.com/

Kevin, Computer Systems Analyst
Category: Computer
Satisfied Customers: 2054
Experience: Microsoft Certified Professional (MCSA, MCP) Technician with over 20 years of PC experience.
Kevin and 9 other Computer Specialists are ready to help you
Customer: replied 4 years ago.

The program was free all the way to the point were it actually completed the transfer of files from the IPOD to ITUNES. Cost $23. The program is still running, but so far, so good!

Expert:  Kevin replied 4 years ago.

I looked all over the site - they said nothing about that. Can't say I'm too surprised, but because it's a bit of a niche software.

 

Did you end up buying a copy?

Customer: replied 4 years ago.
i did pay the $23 bucks, and the software seems to have worked and copied all but a 100+ of over 3,000 songs. All in all, I'm excited! Thank you so much for your help!
Expert:  Kevin replied 4 years ago.

You're welcome :)

 

Money well spent I think - it's alot of work to try to get all of the media again...

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.