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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11626
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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my hp assistant has stopped working what do i do

Customer Question

my hp assistant has stopped working what do i do
Submitted: 7 years ago.
Category: Computer
Expert:  Bryan replied 7 years ago.
Hi,

Do you get any error/message when trying to run the HP Assistant? Also, what's the make and model of your printer?

Regards
Customer: replied 7 years ago.
it tells me that hp assistant has stopped working and i can't pull up any of the files for it the dock on my desktop just didn't appear last week and then the message appeared I have a lexmark s305
Expert:  Bryan replied 7 years ago.
Okay ..I assume you don't need to use the HP Assistant, since you have a Lexmark printer?

Regards
Customer: replied 7 years ago.
what is the hp assistant for i thought it was for system checks and diagnostics
Expert:  Bryan replied 7 years ago.
That depends on the HP device you are using; is your computer a HP system, by any chance? Also, is this a recent occurrence?

Regards
Customer: replied 7 years ago.

new computer bought jan 29 hp support assistant has the health analysis and diagnositcs in it

 

Expert:  Bryan replied 7 years ago.
Okay ..before troubleshooting any further, please go to Start > All Programs > Accessories > System Tools > System Restore, then restore your computer back to a time and date when HP Assistant was working all right. Done that, restart and check if this does the trick.

Keep me posted.

Regards

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