How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask CyberWerx Your Own Question

CyberWerx
CyberWerx, IT Solutions Architect
Category: Computer
Satisfied Customers: 123
Experience:  35+ years corporate experience designing and deploying WinTel PC's, Servers, Clusters and SANs.
28014036
Type Your Computer Question Here...
CyberWerx is online now
A new question is answered every 9 seconds

I have forgotten my emachines e627 bios password

Customer Question

I have forgotten my emachines e627 bios password?
Submitted: 4 years ago.
Category: Computer
Expert:  CyberWerx replied 4 years ago.

There are two ways the BIOS will "remember" passwords. The first is it will store it in battery backed memory in which case you can clear it by disconnecting the PC from all power sources, removing the battery (size of a small silver coin) on the motherboard and shorting the two connectons to the battery on the MB for about 5 seconds to completely discharge any capacitors holding up the voltage on the BB RAM.

 

If the above does not work the BIOS is storing the password XXXXX the "flash" memory. The only way you can clear this is to re-flash the BIOS with an older version of the BIOS and then the latest version of the BIOS. You need to go through this ritual because most BIOS flash programs won't update the flash if it is the same version you are trying to apply.

 


If this has not helped resolve your problem ... DO NOT ACCEPT ... I do not expect any payment until your problem is resolved to your satisfaction. Reply to me with as much additional information as you can and I will continue "working the problem" ...


If you feel I have helped solve your problem or you feel we have taken this question as far as we can and you are completely satisfied please press the ACCEPT icon as it is the only way I get paid. Positive feedback and Bonus's for that "extra mile" are always appreciated.


 

Customer: replied 4 years ago.
this is a laptop and not easily taken apart. BTW, it is running Windows 7, not XP.
Expert:  CyberWerx replied 4 years ago.

If you can't get at the battery easily try reflashing the BIOS to an older version then the latest version ... more often than not re-flashing the BIOS "backwards" will clear the NV-RAM as well.

Customer: replied 4 years ago.

In order to flash the bios you must be able to boot from a cd or other device. In order to boot from the cd (or anything else) you must get past the bios password. The question is: How do i get past the bios password? Is there some backdoor trick to get past the password?

Expert:  CyberWerx replied 4 years ago.

Generally you flash the BIOS from a bootable USB flash drive (to MS DOS).

 

Unless you have intentionally removed the USB devices from the boot list it should work.

 

If not you are between the proverbial "rock and a hard place" and need to get the PC back to the manufacturer or take it apart so you can get at the battery for the NV-RAM.

Customer: replied 4 years ago.
I guess I am between the proverbial "rock and a hard place" because it will not boot from a cd or USB. I can't figure out how to open the piece of S%$^&.... The solution is to throw it away and start over. BotXXXXX XXXXXne..... I still have the BIOS password XXXXX!
Expert:  CyberWerx replied 4 years ago.

This is really a "hands on" problem ... sorry I could not help you resolve it.

 

You need to get your PC to a "manufacturer supported" technician. They will have the tools needed to crack open the case and clear the NV-RAM.

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.