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Matt
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3179
Experience:  BSc (Hons) Software Engineering, 8+ years experience as IT Support
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im locked out of my phone with my google account and i dont

Customer Question

im locked out of my phone with my google account and i dont remember what it is i use it for my andriod phone with sprint the samsung moment
Submitted: 6 years ago.
Category: Computer
Expert:  Matt replied 6 years ago.

Hi

 

Sorry to hear that.

 

Do you mean to say that you have forgotten the password XXXXX your gmail account?

 

Regards.

Customer: replied 6 years ago.

i have for gotten my password XXXXX username

right now i acsess it throught my phone and and im locked out of it and it is asking for my gmail accoun t that i use with my phone

Expert:  Matt replied 6 years ago.

Ok, did you provide an alternative email address when you registered for the gmail account?

Customer: replied 6 years ago.
yes but it says that this email is not listed under gmail
Expert:  Matt replied 6 years ago.

Ok, have you sent any emails to anyone with your gmail account? If yes, you could ask them to check their email account and provide you with the gmail email address that the mails came for.

 

Let me know.

Customer: replied 6 years ago.
i havent sent and emails with it the only thing i did was back up my phone numbers with it and use it for app for my phone
Expert:  Matt replied 6 years ago.

Ok, have you tried putting your alternative email address here:

 

https://www.google.com/accounts/ForgotPasswd?service=mail&fuOnly=1&dEM=

Customer: replied 6 years ago.

let me see

Expert:  Matt replied 6 years ago.
No problem. Take your time.
Customer: replied 6 years ago.
We searched our database but we were unable to find any usernames associated
with your email address ... this is what it gave me
Expert:  Matt replied 6 years ago.

Ok, since you don't remember your username and password XXXXX the alternative email address also doesn't work, please fill out the account recovery form given in the link below providing as much details as possible and submit it to Google:

 

https://www.google.com/support/accounts/bin/request.py?ara=1&hl=en&contact_type=ara&ctx=ara

 

Let me know how this goes.

 

Regards.