Hi there - Let's try making sure the printer is connected to the network properly. First, is the wireless icon on your printer green? This will indicate a proper connection. If so, let's try using the Network Configuration Utility. Go to Start > All Programs > Lexmark > Network Configuration Utility. Is the utility able to detect your printer? If so, please write down the IP address and let me know. I will be able to assist you in setting it up from here...
If it does not detect, we will have to verify that all network security settings are correct such that the printer can connect properly.
Great! So let's try this... Navigate back to Start > Control Panel > Printer and select the 'Add a printer' option. When prompted, select that you would like to 'Add a network, wireless or Bluetooth printer' and allow it to search out your Lexmark. Because we were unable to connect earlier, it is expected that it will not find it this time around either. Once it fails to find any printer, you should see a selection along the lines of 'The printer that I want isn't listed'. Click this selection and, on the next screen, select 'Add a printer using a TCP/IP address'. Click Next, enter 192.168.1.2 as your printers IP address, and click Next again. This should detect and install your printer over the network.
Please let me know how this works out for you!
after entering yhe TCP/IP address i ot a message "additional port info required" device not found on the network, next, detecting driver model, driver not found, after scan i entered lexmark ink jet and the series 9300 appeared.after entering this a test page appeared, i entered ok and the lexmarkpage shows printing complete but nothing printed.
Did the Lexmark network utility happen to mention which port the printer was on? A port is something like a sub-address for an IP address, and the way these are assigned varies by manufacturers, and in some case by individual printer. Please let me know, and if it does not, I will review the relevant Lexmark documentation and see how it is determined for your model.
Excellent - Evidently Lexmark bases part of this on your serial number, so it is good that we have the exact number. Try using this in the manual network printer setup we went through earlier, in the portion where it asks for the printer port. You may want to uninstall the non-functional printer entry currently in the system (Right-click > Remove) in order to avoid a conflict.
Are you entering '9300_Series_02116D_P1' in the field below the IP address? Alternatively this may be formatted as 192.168.1.2:9300_Series_02116D_P1 (with a colon in between the IP address and port). If using this format, you should enter the same information in both fields.
Hmm... What is the exact model of your printer? I know you said 9300 series, but I want to ensure that we're looking at the proper drivers and documentation here.
the book that came with the machine list it as 9300 series, the model number from the back of the machine is 4422-001, the serial number is02500038236.
Hope this helps, this is very frustrating.
Well, that's definitely an X9350 then, so the drivers you were given earlier were correct. Past that, and as our manual setup refuses to detect, I'm out of ideas! On occasion there are conflicts with network security, but if the setup is taking your settings without issue, then it should be connected. Also, if you have a valid IP, that means you're communicating with DHCP on the router. The only other thing I could think would be if the IP were a duplicate, but that shouldn't be happening if the router is working as it should.
I'm going to opt out and allow another expert to look over our conversation and chime in if they have any additional ideas.
I appreciate your time and wish you the best! Someone should be in touch with you shortly...